Engagement Manager (Hawaii), Public Sector

Scale AI
Honolulu
Workplace: OnsiteFull timeFunction: Government & Public AdministrationExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Relationship management","Program leadership","Customer focus","Problem solving"]

Engagement Manager to lead delivery of agentic workflows for a national security customer within Scale AI's public sector delivery team. Owns large account plans, oversees day-to-day execution, coordinates a cross-functional team, and ensures exceptional customer experience while scoping AI/ML use cases and managing onboarding.

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FursaFursa
Scale AI
Scale AI
4 months ago

Engagement Manager (Hawaii), Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Engagement Manager to lead delivery of agentic workflows for a national security customer within Scale AI's public sector delivery team. Owns large account plans, oversees day-to-day execution, coordinates a cross-functional team, and ensures exceptional customer experience while scoping AI/ML use cases and managing onboarding.
Location: Honolulu
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Manage customer relationships from the executive to the end user
  • •Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
  • •Lead a cross-functional project team to deliver on and exceed the customer’s AI/ML objectives
  • •Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
  • •Oversee onboarding and successful implementation of customer accounts
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirement BenefitsLearning StipendPaid LeaveCommuter Benefits

Key Requirements

  • •An active TS/SCI clearance
  • •5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
  • •A track record of structured, analytics-driven problem solving
  • •Excellent verbal and written communication skills
  • •Willingness to be onsite with customers in locations throughout the Oahu area 4 days per week and able to travel at least 25% of the time (as needed)
Experience:5+ yearsPublic sectorGovernmentAPIs
Education:Bachelor's
Skills:CommunicationRelationship managementProgram leadershipCustomer focusProblem solving
Languages:English
Tech Stack:PythonSQLAPIs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:TS/SCI

Company Brief

Scale AI
Provides data labeling, annotation, and infrastructure services to accelerate machine learning and AI development. Supplies high-quality training data, tooling, and APIs for customers in autonomous vehicles, mapping, robotics, and enterprise AI applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn