Renewal Specialist

Keyloop
Prague
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Organization","Stakeholder management","Relationship management"]

Hands-on renewal specialist responsible for owning and closing a portfolio of customer renewals in a B2B SaaS environment. Manages end-to-end renewal lifecycle, identifies renewal risk, executes save plays, negotiates terms, and collaborates with Finance, Legal, and Customer Success to minimize churn and protect ARR.

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FursaFursa
Keyloop
Keyloop
3 months ago

Renewal Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Hands-on renewal specialist responsible for owning and closing a portfolio of customer renewals in a B2B SaaS environment. Manages end-to-end renewal lifecycle, identifies renewal risk, executes save plays, negotiates terms, and collaborates with Finance, Legal, and Customer Success to minimize churn and protect ARR.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a defined portfolio of customer renewals across one or more segments and manage the full renewal lifecycle with timely progress and defined milestones.
  • •Identify renewal risk early and execute save plays, including structured outreach and escalation when needed.
  • •Lead commercial renewal negotiations within agreed parameters to protect ARR and minimize discount leakage, applying the appropriate renewal motion (auto-renewal or negotiated).
  • •Maintain accurate renewal forecasts and provide input to renewal pipeline and risk reporting cycles.
  • •Collaborate with Customer Success, Finance, and Legal to ensure smooth contract execution and contract queries are resolved.

Key Requirements

  • •Renewals, retention, or account management experience in a B2B SaaS or subscription business
Experience:SaaSSubscriptionB2B
Skills:CommunicationNegotiationOrganizationStakeholder managementRelationship management
Tech Stack:SalesforceExcelGoogle Sheets

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn