Customer Success Operations Manager

Envoy
Austin
Workplace: OnsiteFull timeUSD 112,500 - 122,250 annuallyFunction: Business OperationsExperience: 3-5 yearsSkills: ["Analytical","Communication","Project management","Stakeholder management","Data-driven"]

The role partners with CS leadership to scale post-sales operations, focusing on data-driven decision-making, scalable systems, and cross-functional programs across CS, Renewals, Solutions Engineering, and Support. You will own post-sales data and compensation ops, drive dashboards, and lead large cross-functional programs with a focus on automation and process improvement to support growth in a SaaS environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Envoy
Envoy
4 months ago

Customer Success Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

The role partners with CS leadership to scale post-sales operations, focusing on data-driven decision-making, scalable systems, and cross-functional programs across CS, Renewals, Solutions Engineering, and Support. You will own post-sales data and compensation ops, drive dashboards, and lead large cross-functional programs with a focus on automation and process improvement to support growth in a SaaS environment.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own post-sales data and insights management including churn, expansions, pipegen, product usage, customer health metrics, NPS, and team performance dashboards.
  • •Build and maintain dashboards and executive-ready reporting for QBRs, offsites, and board presentations.
  • •Translate large, complex datasets into actionable insights and clear narratives for CS teams.
  • •Maintain data accuracy across Salesforce, BI tools (Omni/Looker), Vitally, and related systems; establish processes to ensure ongoing data integrity.
  • •Translate business requirements into technical specifications for Data/BI teams and communicate outcomes across technical and non-technical audiences.

Pay and Benefits

Salary: USD 112,500 - 122,250 annually

Key Requirements

  • •3-5 years of experience in Customer Success Operations, Revenue Operations, or related SaaS operational roles.
  • •Strong proficiency in Excel / Google Sheets.
  • •Basic SQL proficiency
  • •Experience with Salesforce (CRM), BI tools (Looker, Omni, or similar), and Customer Success tools (Vitally, Gainsight, or similar).
  • •Strong experience managing post-sales analytics (retention, churn, expansions, performance tracking).
Experience:3-5 yearsSaaSCustomer Success
Skills:AnalyticalCommunicationProject managementStakeholder managementData-driven
Tech Stack:SalesforceLookerOmniVitallyIntercomExcel

Company Brief

Envoy
Provides workplace management software including visitor registration, desk and room booking, deliveries, and workplace safety tools to help companies manage modern office operations and hybrid work.
Industry: Facility Management
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor