Premier Service Manager

HSBC
Abu Dhabi
Full timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Team player","Collaborative skills","Communication","Influencing","Sales skills"]

Support Premier Wealth Relationship Managers (PWRMs) within the Premier relationship team to deliver an exceptional customer experience for affluent clients in Abu Dhabi. You’ll provide high-quality sales and administrative support, manage client contact and transactional enquiries (including answering calls in PWRM absence), prepare sales documents, ensure wealth deal input quality, and handle routine complaints at first point of contact. Partner with internal teams and use CRM/RM tools to maintain client engagement and growth.

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FursaFursa
HSBC
HSBC
6 hours ago

Premier Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support Premier Wealth Relationship Managers (PWRMs) within the Premier relationship team to deliver an exceptional customer experience for affluent clients in Abu Dhabi. You’ll provide high-quality sales and administrative support, manage client contact and transactional enquiries (including answering calls in PWRM absence), prepare sales documents, ensure wealth deal input quality, and handle routine complaints at first point of contact. Partner with internal teams and use CRM/RM tools to maintain client engagement and growth.
Location: Abu Dhabi
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-quality sales support to PWRMs, including getting appointments and supporting client servicing.
  • •Reduce process and administrative workload for PWRMs to increase capacity.
  • •Manage client contact and service, including answering calls, resolving transactional enquiries, and facilitating hand-off to the correct channels when needed.
  • •Prepare and complete sales documents, manage data input and report generation, and liaise with support functions for client purchase process requirements.
  • •Handle client enquiries and complaints related to the PWRM portfolio, aiming to resolve at first point of contact and minimize referrals to PWRM.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Prior experience in the financial services industry, with retail or Premier sales preferred.
  • •Understanding of core products, the Premier proposition, and retail/wealth product processes.
  • •Experience working with relationship management systems (CRM and RM Platform).
  • •Solid knowledge of branch operational procedures and relevant regulatory governance.
  • •Ability to deliver needs-based solutions using strong communication, influencing, and sales skills.
Experience:Financial servicesRetail salesWealth managementPremier banking
Education:Bachelor's
Skills:Team playerCollaborative skillsCommunicationInfluencingSales skills
Certifications:Money Laundering Awareness Certificate
Tech Stack:CRMRM PlatformCRMS

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn