Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Attention to detail","Safety awareness","Communication"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, providing a friendly, customer-first experience while ensuring every delivery is done safely. You’ll load and unload vehicles, inspect the hauler and vehicles to maintain safe driving conditions, complete customer paperwork, and log detailed notes in the customer tracking system. The role includes set shifts (7am–5pm or 11am–9pm) and weekend availability, with performance-based pay growth.

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FursaFursa
Carvana
Carvana
1 month ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, providing a friendly, customer-first experience while ensuring every delivery is done safely. You’ll load and unload vehicles, inspect the hauler and vehicles to maintain safe driving conditions, complete customer paperwork, and log detailed notes in the customer tracking system. The role includes set shifts (7am–5pm or 11am–9pm) and weekend availability, with performance-based pay growth.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles onto the hauler and inspect the hauler to ensure safe-to-drive conditions.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 22 - 24 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveStudent LoanEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Deliver vehicles and complete loading/unloading and vehicle detailing tasks in indoor and outdoor conditions.
  • •Maintain a clean driving record and drive safely per Carvana’s CMV Driver Qualification policy.
  • •Read, write, speak, and understand English.
  • •Must be able to meet local requirements within the first 90 days (Notary) and obtain required state licenses (e.g., Chauffeur’s license in some states or Vehicle Verifier in California).
Experience:2+ yearsAutomotiveCustomer service
Skills:Customer serviceAttention to detailSafety awarenessCommunication
Licenses:Driver's licenseDOT Medical CardNotaryChauffeur's licenseVehicle Verifier license
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn