Customer Service Representative

SRS Distribution
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Teamwork","Time management","Customer service"]

Customer-focused, tech-savvy representative providing counter and phone service, walk-in support, and sales assistance. Works with sales, drivers, and warehouse teams to ensure timely order fulfillment, uses ERP/CRM to manage transactions, and leverages bilingual English/Spanish skills to expand customer reach and uphold our energetic culture.

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SRS Distribution
SRS Distribution
3 months ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 days agoStatus: Live

Job Summary

Customer-focused, tech-savvy representative providing counter and phone service, walk-in support, and sales assistance. Works with sales, drivers, and warehouse teams to ensure timely order fulfillment, uses ERP/CRM to manage transactions, and leverages bilingual English/Spanish skills to expand customer reach and uphold our energetic culture.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
  • •Provides product information, resolves issues efficiently, and maintains accurate customer records.
  • •Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
  • •Manages phone inquiries professionally, processes transactions in the ERP system, and identifies new sales opportunities.
  • •Upholds company values and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:401kMedicalDentalVisionLife InsuranceEquityAnnual Bonus

Key Requirements

  • •Proven customer service and phone handling experience with active listening skills.
  • •Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
  • •Strong interpersonal skills with a team-oriented, safety-conscious mindset.
  • •Authorized to work in the U.S. without sponsorship.
  • •1-2 years of customer service experience.
Experience:1-2 yearsBuilding materials distributionRetailCustomer service
Education:High School
Skills:CommunicationProblem-solvingTeamworkTime managementCustomer service
Languages:EnglishSpanish
Tech Stack:CRMERP

Eligibility

Work Authorization:Sponsorship available.

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn