Operations Specialist - Foodics Pay

Foodics
Riyadh
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Self-driven","Work independently","Attention to detail","Account ownership"]

Own Foodics Pay’s POS operations for bank and internal stakeholders—handling onboarding approvals, terminal/merchant profiling, settlements, reconciliations, and VIP support. Serve as the POS vendor single point of contact to meet SLA requirements, manage chargebacks/claims/disputes, and keep accurate reporting (SAMA SLA/MADA branding, stock, and maintenance/installation updates). Ensure compliance with SAMA regulations and control inventory and billing.

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FursaFursa
Foodics
Foodics
3 days ago

Operations Specialist - Foodics Pay

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Last checked: 14 hours agoStatus: Live

Job Summary

Own Foodics Pay’s POS operations for bank and internal stakeholders—handling onboarding approvals, terminal/merchant profiling, settlements, reconciliations, and VIP support. Serve as the POS vendor single point of contact to meet SLA requirements, manage chargebacks/claims/disputes, and keep accurate reporting (SAMA SLA/MADA branding, stock, and maintenance/installation updates). Ensure compliance with SAMA regulations and control inventory and billing.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain relationships with bank stakeholders and internal operations teams, including understanding regulations and identifying obstacles.
  • •Become an SME for accounts: contracts, engagement history, stakeholder follow-ups, and ensuring regulatory compliance for POS activities.
  • •Own merchant onboarding approval, terminal management, merchant profiling, settlement and reconciliation, and VIP service quality.
  • •Act as the single point of contact for the POS vendor—driving installation/maintenance within SLA and producing daily maintenance/installation reports.
  • •Manage operational processes including chargebacks/claims/disputes, POS-related updates and mandates, inventory control, and invoice validation with discrepancy escalation.

Pay and Benefits

Perks:Learning BudgetAnnual BonusEquity

Key Requirements

  • •Bachelor’s degree in Finance, Business, Economics, Law, or a relevant field.
  • •Minimum 1–2 years’ experience as an Operations Officer or Accounts Officer.
  • •Strong knowledge of KSA regulatory compliance for financial and payment services, including SAMA requirements.
  • •Experience with TMS (Terminal Management System) for POS operations.
  • •Excellent communication skills in written and oral English and Arabic.
Experience:1-2 yearsPaymentsSaaS
Education:Bachelor's in Finance, Business, Economics, Law, or relevant degree
Skills:CommunicationSelf-drivenWork independentlyAttention to detailAccount ownership
Languages:EnglishArabic
Tech Stack:ExcelMicrosoft toolsTMS (Terminal Management System)POSEPOSPCBilling system

Company Brief

Foodics
Provides a cloud-based POS and restaurant management platform for F&B businesses, offering order management, inventory, analytics, payments, and integrations to help restaurants, cafes, and chains run operations and grow revenue across the Middle East and beyond.
Industry: Restaurants & Food Service
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: Riyadh, Saudi Arabia
Founded: 2014
WebsiteLinkedIn