Customer Implementation Specialist

Weave
Utah
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Collaboration","Problem-solving","Time management","Customer focus"]

The role focuses on guiding customers through onboarding of the Weave platform, managing relationships and a portfolio of customers, and acting as the project manager for implementation. It involves coordinating with cross-functional teams, triaging issues, and ensuring a high-quality, timely deployment while training customers to maximize platform value.

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FursaFursa
Weave
Weave
7 months ago

Customer Implementation Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

The role focuses on guiding customers through onboarding of the Weave platform, managing relationships and a portfolio of customers, and acting as the project manager for implementation. It involves coordinating with cross-functional teams, triaging issues, and ensuring a high-quality, timely deployment while training customers to maximize platform value.
Location: Utah
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Develop and manage relationships with customers throughout the implementation process.
  • •Manage a portfolio of customers in various stages of implementation.
  • •Act as the project manager/point contact for each customer.
  • •Coordinate with adjacent teams on all tasks related to onboarding.
  • •Triage, troubleshoot and prioritize issues as they arise during implementation.

Key Requirements

  • •2+ years of experience in Account Management / Implementation.
  • •Drives Results: consistently achieving results, even under tough circumstances.
  • •Ensures Accountability: holding self and others accountable to meet commitments.
  • •Manages Complexity: making sense of complex information to solve problems.
  • •Resourcefulness: securing and deploying resources effectively and efficiently.
Experience:2+ yearsSaaSCustomer Success
Skills:CommunicationCollaborationProblem-solvingTime managementCustomer focus
Tech Stack:Networking

Company Brief

Weave
Provides an integrated communications and customer engagement platform for small and medium businesses, offering phone, messaging, appointment reminders, payments, and CRM tools to improve customer relationships and practice operations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lehi, United States
Founded: 2008
WebsiteLinkedIn