Customer Experience Banker - Covington

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Communication","Presentation","Relationship management","Sales"]

Serve as a Financial Concierge for walk-in customers by providing excellent service, resolving issues, and accurately processing transactions. Identify customer financial goals and needs, educate customers on consumer deposit products, and use a disciplined sales approach to retain and grow both consumer and business relationships. Follow operational, security, risk, and regulatory policies while partnering with other teams to deepen banking relationships. Work onsite in a branch office environment.

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Huntington Bancshares
Huntington Bancshares
22 hours ago

Customer Experience Banker - Covington

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers by providing excellent service, resolving issues, and accurately processing transactions. Identify customer financial goals and needs, educate customers on consumer deposit products, and use a disciplined sales approach to retain and grow both consumer and business relationships. Follow operational, security, risk, and regulatory policies while partnering with other teams to deepen banking relationships. Work onsite in a branch office environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and effectively resolve customer issues.
  • •Educate customers on consumer deposit products and use that knowledge to meet needs.
  • •Retain and grow consumer and business customer relationships through a disciplined sales process, including outbound calling and follow-up.
  • •Refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies while balancing daily transactions accurately.

Key Requirements

  • •High school diploma or GED with at least 1 year of customer service or military service in an administrative, contracting, civil affairs, or similar role, or a Bachelor's degree.
  • •Preferred: 1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Demonstrate cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Proficiency in educating customers on consumer deposit products and providing customer-focused support.
Experience:BankingFinancial servicesCustomer serviceRetail sales
Skills:Customer serviceCommunicationPresentationRelationship managementSales
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn