Team Lead, Market Operations - Indianapolis - Greenfield, IN

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Coaching","Problem-solving","Customer focus"]

Run a local Carvana hub within Market Operations, owning day-to-day market performance across operations, logistics, and consumer branding. Lead and develop a team of Customer Advocates through hiring, onboarding, coaching, performance check-ins, and goal setting. Monitor key reports for upper management, solve complex customer-facing issues, and continuously improve both the customer and Advocate experience while stepping in for deliveries and car wash needs as required.

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FursaFursa
Carvana
Carvana
6 months ago

Team Lead, Market Operations - Indianapolis - Greenfield, IN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Run a local Carvana hub within Market Operations, owning day-to-day market performance across operations, logistics, and consumer branding. Lead and develop a team of Customer Advocates through hiring, onboarding, coaching, performance check-ins, and goal setting. Monitor key reports for upper management, solve complex customer-facing issues, and continuously improve both the customer and Advocate experience while stepping in for deliveries and car wash needs as required.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead market operations to ensure ongoing success across operations, logistics, and consumer branding.
  • •Interview, select, onboard, and train Customer Advocates; provide tools and guidance for success.
  • •Develop the team through feedback, performance check-ins, and goal setting.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Serve as go-to expert and jump in alongside advocates for customer support and deliveries, while addressing complex customer issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills, with willingness to work weekends.
Experience:5+ yearsCustomer serviceStartupLogistics
Education:Bachelor's
Skills:LeadershipInterpersonal skillsCoachingProblem-solvingCustomer focus
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn