Carvana

5 months ago

Team Lead, Market Operations - Indianapolis - Greenfield, IN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Run a local Carvana hub within Market Operations, owning day-to-day market performance across operations, logistics, and consumer branding. Lead and develop a team of Customer Advocates through hiring, onboarding, coaching, performance check-ins, and goal setting. Monitor key reports for upper management, solve complex customer-facing issues, and continuously improve both the customer and Advocate experience while stepping in for deliveries and car wash needs as required.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead market operations to ensure ongoing success across operations, logistics, and consumer branding.
•Interview, select, onboard, and train Customer Advocates; provide tools and guidance for success.
•Develop the team through feedback, performance check-ins, and goal setting.
•Generate and monitor regular reports and present updates to upper management.
•Serve as go-to expert and jump in alongside advocates for customer support and deliveries, while addressing complex customer issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning, process improvement, and guiding teams to exceed goals.
•Excellent interpersonal and leadership skills, with willingness to work weekends.

Experience:5+ yearsCustomer serviceStartupLogistics

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingCustomer focus

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

5 months ago

Team Lead, Market Operations - Indianapolis - Greenfield, IN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead market operations to ensure ongoing success across operations, logistics, and consumer branding.
•Interview, select, onboard, and train Customer Advocates; provide tools and guidance for success.
•Develop the team through feedback, performance check-ins, and goal setting.
•Generate and monitor regular reports and present updates to upper management.
•Serve as go-to expert and jump in alongside advocates for customer support and deliveries, while addressing complex customer issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning, process improvement, and guiding teams to exceed goals.
•Excellent interpersonal and leadership skills, with willingness to work weekends.

Experience:5+ yearsCustomer serviceStartupLogistics

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingCustomer focus

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website