Visa

4 days ago

Trilingual Client Care Consultant (ES-EN-PORT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Support Visa clients by investigating and resolving complex transaction, billing, technical, and contract issues across multiple contact channels. Operate independently on complicated client problems, handle escalations, and collaborate cross-functionally with teams such as Client Success, Sales, Product, Systems, Risk, and Legal. Lead initiatives, maintain support documentation, educate clients on best practices, and monitor payment industry trends using digital tools including generative AI.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Operate independently to solve complex client problems and identify innovative solutions.
•Deliver high-value customer service, handle escalated issues, and act as an escalation point for complex matters.
•Lead and assist department projects and cross-functional initiatives between clients and internal teams.
•Collaborate with clients to identify efficiencies and required actions, maintain updated support documentation, and ensure resolution through completion.
•Educate clients on best practices, manage complex change requests, and notify clients of critical problems or maintenance outages.

Key Requirements

•5+ years of relevant work experience with a Bachelor's Degree, or at least 2 years with an advanced degree; 0 years with a PhD.
•Experience handling escalated client issues and resolving complex problems.
•Proven high-value customer service experience and ability to advocate for clients.
•Experience leading or assisting department projects and cross-functional initiatives.
•Experience collaborating with clients and internal stakeholders to identify efficiencies and required actions.

Experience:5+ yearsPaymentsFinancial services

Education:Bachelor's

Skills:Problem-solvingCustomer serviceRelationship managementCommunicationProject collaboration

Languages:SpanishEnglishPortuguese

Tech Stack:ChatGPTMicrosoft Copilot

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Visa

4 days ago

Trilingual Client Care Consultant (ES-EN-PORT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Operate independently to solve complex client problems and identify innovative solutions.
•Deliver high-value customer service, handle escalated issues, and act as an escalation point for complex matters.
•Lead and assist department projects and cross-functional initiatives between clients and internal teams.
•Collaborate with clients to identify efficiencies and required actions, maintain updated support documentation, and ensure resolution through completion.
•Educate clients on best practices, manage complex change requests, and notify clients of critical problems or maintenance outages.

Key Requirements

•5+ years of relevant work experience with a Bachelor's Degree, or at least 2 years with an advanced degree; 0 years with a PhD.
•Experience handling escalated client issues and resolving complex problems.
•Proven high-value customer service experience and ability to advocate for clients.
•Experience leading or assisting department projects and cross-functional initiatives.
•Experience collaborating with clients and internal stakeholders to identify efficiencies and required actions.

Experience:5+ yearsPaymentsFinancial services

Education:Bachelor's

Skills:Problem-solvingCustomer serviceRelationship managementCommunicationProject collaboration

Languages:SpanishEnglishPortuguese

Tech Stack:ChatGPTMicrosoft Copilot

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor