Trilingual Client Care Consultant (ES-EN-PORT)

Visa
Colombia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Customer service","Relationship management","Communication","Project collaboration"]

Support Visa clients by investigating and resolving complex transaction, billing, technical, and contract issues across multiple contact channels. Operate independently on complicated client problems, handle escalations, and collaborate cross-functionally with teams such as Client Success, Sales, Product, Systems, Risk, and Legal. Lead initiatives, maintain support documentation, educate clients on best practices, and monitor payment industry trends using digital tools including generative AI.

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FursaFursa
Visa
Visa
1 month ago

Trilingual Client Care Consultant (ES-EN-PORT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support Visa clients by investigating and resolving complex transaction, billing, technical, and contract issues across multiple contact channels. Operate independently on complicated client problems, handle escalations, and collaborate cross-functionally with teams such as Client Success, Sales, Product, Systems, Risk, and Legal. Lead initiatives, maintain support documentation, educate clients on best practices, and monitor payment industry trends using digital tools including generative AI.
Location: Colombia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Operate independently to solve complex client problems and identify innovative solutions.
  • •Deliver high-value customer service, handle escalated issues, and act as an escalation point for complex matters.
  • •Lead and assist department projects and cross-functional initiatives between clients and internal teams.
  • •Collaborate with clients to identify efficiencies and required actions, maintain updated support documentation, and ensure resolution through completion.
  • •Educate clients on best practices, manage complex change requests, and notify clients of critical problems or maintenance outages.

Key Requirements

  • •5+ years of relevant work experience with a Bachelor's Degree, or at least 2 years with an advanced degree; 0 years with a PhD.
  • •Experience handling escalated client issues and resolving complex problems.
  • •Proven high-value customer service experience and ability to advocate for clients.
  • •Experience leading or assisting department projects and cross-functional initiatives.
  • •Experience collaborating with clients and internal stakeholders to identify efficiencies and required actions.
Experience:5+ yearsPaymentsFinancial services
Education:Bachelor's
Skills:Problem-solvingCustomer serviceRelationship managementCommunicationProject collaboration
Languages:SpanishEnglishPortuguese
Tech Stack:ChatGPTMicrosoft Copilot

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
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Glassdoor: 3.8
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