Customer Care Agent RSA Assistenza with Italian (m/f/d) (Bucarest, RO, 020339)

Allianz
Romania
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Teamwork","Communication","Problem-solving","Professionalism"]

Provide customer support via phone and email in Italian and English, managing calls, emails, and assigned tasks to ensure high customer satisfaction. Deliver accurate information and guidance, conduct customer follow-up calls, and maintain customer records in company systems. Handle complex cases with team leadership, contribute to continuous process improvement, complete training, and use AI, machine learning, data analytics, and cloud-based tools responsibly with governance standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
3 hours ago

Customer Care Agent RSA Assistenza with Italian (m/f/d) (Bucarest, RO, 020339)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide customer support via phone and email in Italian and English, managing calls, emails, and assigned tasks to ensure high customer satisfaction. Deliver accurate information and guidance, conduct customer follow-up calls, and maintain customer records in company systems. Handle complex cases with team leadership, contribute to continuous process improvement, complete training, and use AI, machine learning, data analytics, and cloud-based tools responsibly with governance standards.
Location: Romania
Workplace: Onsite
Employment Type: Full time · 4 months
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Professionally manage customer calls, emails, and assigned tasks.
  • •Communicate with customers and internal stakeholders to ensure high customer satisfaction.
  • •Provide accurate information, guidance, and support, including follow-up calls.
  • •Record and update customer information in company systems and applications.
  • •Discuss complex cases with the Team Leader, participate in training, and contribute to continuous improvement of operational processes.

Pay and Benefits

Perks:Learning BudgetWellness Stipend

Key Requirements

  • •Fluent Italian and advanced English for phone and email customer communication.
  • •Willingness to work shifts, including nights and weekends once trained.
  • •Customer-focused mindset with a teamwork-oriented approach.
  • •Calm and professional behavior in emergency situations.
  • •Ability to learn operational procedures and contribute to achieving request/call/task volume targets.
Skills:Customer focusTeamworkCommunicationProblem-solvingProfessionalism
Languages:ItalianEnglish
Tech Stack:AIMachine learningData analyticsCloud-based toolsData governance

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn