Shield AI

2 weeks ago

Customer Success Manager (R5292)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the primary on-site customer success and support lead for Shield AI aircraft products and services in Greece. Own intake, triage, coordination, and follow-through for feedback, technical issues, service needs, and operational support requests. Coordinate cross-functional workflows across aircraft division teams, track customer health indicators, identify risks, and support fleet integration—ensuring urgent resolution and sustained mission impact.

Location: Athens

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary on-site customer success and support lead for aircraft products and services in Greece.
•Own intake, triage, coordination, and follow-through for customer feedback, technical issues, and recurring concerns.
•Coordinate cross-functional support workflows across Product Support, Sustainment, Engineering, Flight Operations, Product Delivery, Program Management, Logistics, Business Development, and Customer Success.
•Build trusted relationships with clear communication, expectation-setting, commitment follow-through, and urgent escalation of issues.
•Track customer health indicators (resolution time, responsiveness, readiness, adoption, satisfaction, recurring concerns) and assist with sustainment program development and service execution.

Key Requirements

•5+ years’ experience in customer success, customer service, technical support, field support, aviation operations, defense technology, operations, or product support in mission-critical environments.
•Experience supporting technology integration at fleet, service, operational unit, or enterprise level.
•Experience working directly with military, government, defense, aviation, UAS, or mission-critical technology customers.
•Strong customer-facing communication skills to build trust, manage expectations, and stay composed in high-pressure situations.
•Ability to coordinate cross-functionally and drive issue resolution across multiple stakeholders without direct authority.

Experience:5+ yearsDefense technologyAviationUASMission-critical technologyField supportInternational customers

Skills:Customer-facing communicationCross-functional coordinationOwnershipJudgmentManaging ambiguity

Languages:Modern GreekEnglish

Tech Stack:CRMIssue tracking

Company Brief

Shield AI

Develops AI-powered autonomy and software for military aircraft and drones to enable autonomous ISR and combat missions, integrating perception, navigation, and mission planning for defense customers.

Industry: Defense Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series E+

Headquarters: San Diego, United States

Founded: 2015

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Shield AI

2 weeks ago

Customer Success Manager (R5292)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Athens

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary on-site customer success and support lead for aircraft products and services in Greece.
•Own intake, triage, coordination, and follow-through for customer feedback, technical issues, and recurring concerns.
•Coordinate cross-functional support workflows across Product Support, Sustainment, Engineering, Flight Operations, Product Delivery, Program Management, Logistics, Business Development, and Customer Success.
•Build trusted relationships with clear communication, expectation-setting, commitment follow-through, and urgent escalation of issues.
•Track customer health indicators (resolution time, responsiveness, readiness, adoption, satisfaction, recurring concerns) and assist with sustainment program development and service execution.

Key Requirements

•5+ years’ experience in customer success, customer service, technical support, field support, aviation operations, defense technology, operations, or product support in mission-critical environments.
•Experience supporting technology integration at fleet, service, operational unit, or enterprise level.
•Experience working directly with military, government, defense, aviation, UAS, or mission-critical technology customers.
•Strong customer-facing communication skills to build trust, manage expectations, and stay composed in high-pressure situations.
•Ability to coordinate cross-functionally and drive issue resolution across multiple stakeholders without direct authority.

Experience:5+ yearsDefense technologyAviationUASMission-critical technologyField supportInternational customers

Skills:Customer-facing communicationCross-functional coordinationOwnershipJudgmentManaging ambiguity

Languages:Modern GreekEnglish

Tech Stack:CRMIssue tracking

Company Brief

Shield AI

Industry: Defense Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series E+

Headquarters: San Diego, United States

Founded: 2015

Website LinkedIn