IT Infrastructure Engineer

ASML
United States
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 3+ yearsEducation: bachelorsSkills: ["Customer focus","Communication","Problem-solving","Documentation","Attention to detail"]

Support and maintain organizational computer systems, including laptops/desktops, peripherals, mobile phones, and related enterprise services. Troubleshoot incidents as a Tier 1/2 point of contact (including remote troubleshooting), handle email/MS Office/O365 and VPN support, and ensure proper imaging, provisioning, and incident logging. Follow IT standard processes, monitor license compliance, document knowledge with tech notes, and participate in support meetings to improve computing and support workflows.

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FursaFursa
ASML
ASML
2 days ago

IT Infrastructure Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Support and maintain organizational computer systems, including laptops/desktops, peripherals, mobile phones, and related enterprise services. Troubleshoot incidents as a Tier 1/2 point of contact (including remote troubleshooting), handle email/MS Office/O365 and VPN support, and ensure proper imaging, provisioning, and incident logging. Follow IT standard processes, monitor license compliance, document knowledge with tech notes, and participate in support meetings to improve computing and support workflows.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Configure, troubleshoot, and support desktops/laptops, peripherals, and mobile phones.
  • •Provide helpdesk/deskside/walkup support and serve as a Tier 1/2 point of contact for incidents under the 7/24 global support process.
  • •Troubleshoot email, MS Office, enterprise applications, computer provisioning, VPN, and other services.
  • •Follow IT standard processes and monitor license compliance; log and track requests and incidents in the designated system.
  • •Document knowledge in tech notes/articles and hand off unresolved issues to appropriate internal teams.

Key Requirements

  • •High school diploma, bachelor’s degree, or equivalent experience.
  • •Minimum 3 years of technical support/helpdesk experience in a high-profile customer service environment.
  • •Proficiency in network communications, MS Office, O365, and Windows.
  • •Experience supporting imaging, remote access, and phone system support, including helpdesk software and IT hardware (e.g., printers).
  • •Microsoft/A+ or Networking+ certification is a plus.
Experience:3+ years
Education:Bachelor's
Skills:Customer focusCommunicationProblem-solvingDocumentationAttention to detail
Certifications:Microsoft/A+Networking+
Tech Stack:WindowsMS OfficeO365VPNRemote accessImagingHelpdesk softwarePrintersEnterprise applicationsMobile phones

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

ASML
Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Veldhoven, Netherlands
Founded: 1984
Glassdoor
Glassdoor: 4.1
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