Specialist II North America Customer Care

Emerson
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Drive for results","Problem-solving","Proactive","Independent work","Communication"]

Own North America customer inquiries for pre- and post-order requests, including processing and canceling new and replacement orders and issuing credit adjustments within approved thresholds. Monitor and respond to calls and emails to meet service level, productivity, and efficiency targets. Resolve simple to complex customer issues, support workload sharing, participate in team initiatives, and help the team lead identify opportunities and challenges.

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Emerson
Emerson
1 day ago

Specialist II North America Customer Care

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Last checked: 7 hours agoStatus: Live

Job Summary

Own North America customer inquiries for pre- and post-order requests, including processing and canceling new and replacement orders and issuing credit adjustments within approved thresholds. Monitor and respond to calls and emails to meet service level, productivity, and efficiency targets. Resolve simple to complex customer issues, support workload sharing, participate in team initiatives, and help the team lead identify opportunities and challenges.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure high-level customer service by taking ownership of customer inquiries and handling pre- and post-order requests.
  • •Process and cancel new and replacement orders and issue credit adjustments within the assigned approval threshold.
  • •Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
  • •Resolve simple to complex customer issues and requests.
  • •Provide backup support and workload sharing; engage in team activities and assist the team lead with opportunities and challenges.

Pay and Benefits

Perks:Health InsurancePaid LeaveChildcare

Key Requirements

  • •Bachelor’s degree in any 4-year course.
  • •At least 2 years of working experience in customer service, preferably with a business-to-business background.
  • •Ability to work with minimal supervision.
  • •Strong interpersonal skills.
  • •Proficiency in Microsoft Office applications.
Experience:2+ years
Education:Bachelor's
Skills:Drive for resultsProblem-solvingProactiveIndependent workCommunication
Tech Stack:Microsoft OfficeOracleCRM FusionGenesysAppleton Access

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn