Sales Support Associate

MongoDB
Gurugram
Workplace: HybridFull timeFunction: SalesEducation: bachelorsSkills: ["Multitasker","Attention to detail","Customer centricity","Critical thinking","Problem solving"]

Provide front-line SalesOps support to the sales organization by maintaining sales data health, managing Account/Territory updates, and resolving incoming cases through the Sales Operations case queue. Help enable data-driven decisions for Account Executives by triaging issues, escalating to Salesforce.com administrators and teams as needed, identifying recurring trends, and creating documentation, UAT scenarios, and requirements.

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FursaFursa
MongoDB
MongoDB
1 day ago

Sales Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Provide front-line SalesOps support to the sales organization by maintaining sales data health, managing Account/Territory updates, and resolving incoming cases through the Sales Operations case queue. Help enable data-driven decisions for Account Executives by triaging issues, escalating to Salesforce.com administrators and teams as needed, identifying recurring trends, and creating documentation, UAT scenarios, and requirements.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Perform data maintenance and cleanup initiatives including account hierarchy, merging accounts/contacts, and account/contact movement.
  • •Provide tier 1/front-line support for Sales via the Sales Operations case queue, triaging new cases and resolving/escalating as needed.
  • •Maintain sales tool and user health by activating new users and deactivating departing users.
  • •Identify trends in issues, problems, and requests, and collect/analyze data to generate insights.
  • •Create requirement gathering documents and UAT scenarios, and learn/expand support processes while writing SOPs/documentation.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalTravel AllowanceLife InsuranceEquityParental Leave

Key Requirements

  • •Graduate in any discipline with a minimum 1.5 years of sales operations experience (preferred).
  • •Good Salesforce know-how and understanding of account, contact, lead, and opportunity objects.
  • •Hands-on experience with Data Loader, Demand Tools, or similar tools, and knowledge of research databases such as ZoomInfo, InsideView, or Crunchbase (preferred).
  • •Experience working with ticketing/case management systems such as Salesforce, Zendesk, or Jira (or similar).
  • •Intermediate proficiency in Advanced Excel and Macros, plus basic SQL understanding and strong attention to detail.
Experience:Sales operations
Education:Bachelor's in Operations, Business, Project Management, or Engineering
Skills:MultitaskerAttention to detailCustomer centricityCritical thinkingProblem solving
Languages:English
Tech Stack:SalesforceSalesforce.comSales Operations Case QueueSalesforce objects (account, contact, lead, opportunity)Data LoaderDemand ToolsZoomInfoInsideViewCrunchbaseZendeskJiraMicrosoft OfficeG suiteAdvanced ExcelExcel macrosSQLUAT

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn