Account Manager (Agency)

Profound
New York, Singapore, London
Workplace: OnsiteFull timeUSD 70,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Negotiation","Relationship-building","Presentation","Problem-solving"]

Own a portfolio of 40-60 SaaS agency accounts, directly responsible for renewal and expansion revenue. Co-manage the customer lifecycle with the Agency Engagement Management team from onboarding through expansions and renewals. Develop deep understanding of each customer’s goals to position Profound as a must-have partner, build agency relationships, and lead multi-product renewals and upsells with data-driven pipeline management.

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Profound
Profound
2 months ago

Account Manager (Agency)

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Last checked: 1 hour agoStatus: Live

Job Summary

Own a portfolio of 40-60 SaaS agency accounts, directly responsible for renewal and expansion revenue. Co-manage the customer lifecycle with the Agency Engagement Management team from onboarding through expansions and renewals. Develop deep understanding of each customer’s goals to position Profound as a must-have partner, build agency relationships, and lead multi-product renewals and upsells with data-driven pipeline management.
Location: New York, Singapore, London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own and manage a portfolio of 40-60 accounts, overseeing renewal and expansion revenue.
  • •Co-manage the customer lifecycle with the Agency Engagement Management team from onboarding to expansions and renewals.
  • •Develop deep understanding of each customer’s goals, workflows, and organization to position Profound as a must-have partner.
  • •Partner with agencies to build strong relationships with enterprise brands and their client stakeholders.
  • •Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets, and lead commercial conversations for multi-product renewals and upsells.

Pay and Benefits

Salary: USD 70,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •5+ years of SaaS experience in account management, renewals, or expansion sales, with a focus on agencies and agency partnerships
  • •Track record of exceeding commercial targets through renewals and upsells, with quota-carrying experience
  • •Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders
  • •Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes
  • •High emotional intelligence and communication skills, able to build trust and manage multiple stakeholders across independent/subsidiary agencies and holding companies
Experience:5+ yearsSaaSAgenciesAgency partnerships
Skills:CommunicationNegotiationRelationship-buildingPresentationProblem-solving
Tech Stack:CRM

Company Brief

Profound
Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2024
WebsiteLinkedIn