Sutherland

3 months ago

English Customer Support (US Account)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Customer service role based in Cairo focusing on English-speaking US account support, handling day-to-day account management, ensuring customer satisfaction, and effective communication in a brick-and-mortar Cairo office.

Location: Cairo

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Ensure customer satisfaction through day-to-day account management and courteous service.
•Provide accurate information and resolve customer inquiries efficiently.
•Maintain excellent communication with customers and internal teams to guarantee smooth operations.
•Handle English-language interactions with customers, using professional and clear communication.
•Assist in managing customer accounts and supporting processes to meet KPIs.

Pay and Benefits

Perks:Health InsuranceNight AllowanceCommuter BenefitsOvernight Allowance

Key Requirements

•Customer Service Representatives and Customer Service skills
•Proficiency in English B2-C1
•Grads and Dropouts only
•Flexibility with night and overnight shifts
•Flexibility with Rotational shifts

Experience:TelecommunicationsCustomer service

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

3 months ago

English Customer Support (US Account)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Ensure customer satisfaction through day-to-day account management and courteous service.
•Provide accurate information and resolve customer inquiries efficiently.
•Maintain excellent communication with customers and internal teams to guarantee smooth operations.
•Handle English-language interactions with customers, using professional and clear communication.
•Assist in managing customer accounts and supporting processes to meet KPIs.

Pay and Benefits

Perks:Health InsuranceNight AllowanceCommuter BenefitsOvernight Allowance

Key Requirements

•Customer Service Representatives and Customer Service skills
•Proficiency in English B2-C1
•Grads and Dropouts only
•Flexibility with night and overnight shifts
•Flexibility with Rotational shifts

Experience:TelecommunicationsCustomer service

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor