Digital Client Success Manager

Smokeball
Chicago
Workplace: HybridFull timeUSD 73,000 - 80,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Patience","Presentation","Facilitation","Relationship management","Data-driven decision-making"]

Own customer success for the Boost and Bill segments, acting as a dedicated account manager post-sale and providing billing-specialist support. Drive product-led onboarding through onboarding calls, product walkthroughs, and virtual training (1:1 or group). Monitor health metrics in Churn Zero, run strategic check-ins, and collaborate with Sales and Product to address blockers, improve self-serve experiences, and support expansion readiness.

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Smokeball
Smokeball
2 days ago

Digital Client Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own customer success for the Boost and Bill segments, acting as a dedicated account manager post-sale and providing billing-specialist support. Drive product-led onboarding through onboarding calls, product walkthroughs, and virtual training (1:1 or group). Monitor health metrics in Churn Zero, run strategic check-ins, and collaborate with Sales and Product to address blockers, improve self-serve experiences, and support expansion readiness.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as dedicated account manager for Boost and Bill client segments post-sale, supporting expansion readiness.
  • •Answer billing-related client questions and serve as a billing specialist/backup when needed.
  • •Review client health metrics and onboarding progress in Churn Zero to identify accounts needing proactive outreach or intervention.
  • •Host onboarding calls/product walkthroughs and deliver virtual training sessions (1:1 or group) using real-time demos/walkthroughs.
  • •Collaborate with Sales and Product to identify usage patterns, relay aggregated feedback, and contribute to scalable enablement content (help center articles, onboarding flows, video scripts).

Pay and Benefits

Salary: USD 73,000 - 80,000 annually
Perks:MedicalDentalVision401kWellness StipendParental Leave

Key Requirements

  • •3+ years in client success, onboarding, account management, or training in a SaaS or PLG environment
  • •Working knowledge of billing/trust accounting concepts (e.g., QuickBooks, legal billing) to support client billing questions
  • •Proven ability to manage customer relationships, drive product adoption, and lead training initiatives
  • •Strong presentation and facilitation skills across live, recorded, and self-paced formats
  • •Experience with customer success tools such as Salesforce, ChurnZero, Intercom, HubSpot (or equivalents)
Experience:3+ yearsSaaSPLG
Skills:PatiencePresentationFacilitationRelationship managementData-driven decision-making
Tech Stack:Churn ZeroChurnZeroSalesforceIntercomHubSpotQuickBooks

Company Brief

Smokeball
Provides cloud-based practice management and productivity software for small law firms, offering case management, document automation, time recording, billing, and workflow tools to improve efficiency and compliance.
Industry: LegalTech
Company Size: Medium (51 to 250 employees)
Growth: Established Company
WebsiteLinkedIn