Acronis

1 month ago

Cyber Expert Support Engineer - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Technical Expert Support Engineer providing advanced troubleshooting across software, networking, and hardware environments for corporate customers and partners; collaborates with Engineering and Business teams, mentors juniors, and contributes to knowledge articles while staying current with cloud, storage, virtualization and business applications trends.

Location: Bulgaria, Morocco, Spain, Italy, Poland, Serbia

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Key Responsibilities

•Troubleshoot and resolve complex technical incidents for corporate customers and partners across software, networking, and hardware environments.
•Build and maintain strong relationships with customers and partners.
•Collaborate with Engineering and Business departments to efficiently resolve complex issues.
•Mentor junior team members by sharing technical expertise and best practices in communication.
•Contribute to documentation, knowledge base, and technical articles for products.

Key Requirements

•2+ years of experience in an advanced technical support role
•Fluent English (both written and verbal); additional languages (Spanish, French, Portuguese, German) a plus
•Experience with Windows Server: analyzing logs and dumps; Procmon and Process Explorer for troubleshooting
•Linux/UNIX experience: CLI power user; RedHat/Linux Foundation certifications a plus
•Security: analyzing and mitigating threats (ransomware, malware, EDR/XDR, data leaks); cybersecurity certifications (e.g., CompTIA Security+) a plus
•Networking: Wireshark, tcpdump, iperf; DHCP/DNS/VPN/L2TP/IPSEC/OpenVPN/HTTP; Cisco/Juniper certifications a plus
•Virtualization: VMware ESXi, Hyper-V, KVM, Virtuozzo
•Business applications: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers
•Good communication skills and customer service focus
•Troubleshooting mindset with ability to handle time-sensitive issues
•Willingness to train/mentor teammates

Experience:2+ yearsCybersecurityITSoftwareNetworkingVirtualization

Skills:CommunicationCustomer serviceProblem-solvingMentoringDocumentation

Certifications:CompTIA Security+RedHat certificationCiscoJuniper

Languages:EnglishSpanishFrenchPortugueseGerman

Tech Stack:Windows ServerLinux/UNIXProcmonProcess ExplorerWiresharkTcpdumpIperfDHCPDNSVPNL2TP/IPSEC/OpenVPNHTTPVMware ESXiHyper-VKVMVirtuozzoMS ExchangeMS SQLMySQLOracle DB

Company Brief

Acronis

Provides cyber protection solutions combining backup, disaster recovery, anti-malware, secure file sync and share, and endpoint protection for businesses. Offers on-premises, cloud, and hybrid platforms tailored for enterprises and managed service providers.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Schaffhausen, Switzerland

Founded: 2003

Website LinkedIn

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Acronis

1 month ago

Cyber Expert Support Engineer - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Bulgaria, Morocco, Spain, Italy, Poland, Serbia

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Key Responsibilities

•Troubleshoot and resolve complex technical incidents for corporate customers and partners across software, networking, and hardware environments.
•Build and maintain strong relationships with customers and partners.
•Collaborate with Engineering and Business departments to efficiently resolve complex issues.
•Mentor junior team members by sharing technical expertise and best practices in communication.
•Contribute to documentation, knowledge base, and technical articles for products.

Key Requirements

•2+ years of experience in an advanced technical support role
•Fluent English (both written and verbal); additional languages (Spanish, French, Portuguese, German) a plus
•Experience with Windows Server: analyzing logs and dumps; Procmon and Process Explorer for troubleshooting
•Linux/UNIX experience: CLI power user; RedHat/Linux Foundation certifications a plus
•Security: analyzing and mitigating threats (ransomware, malware, EDR/XDR, data leaks); cybersecurity certifications (e.g., CompTIA Security+) a plus
•Networking: Wireshark, tcpdump, iperf; DHCP/DNS/VPN/L2TP/IPSEC/OpenVPN/HTTP; Cisco/Juniper certifications a plus
•Virtualization: VMware ESXi, Hyper-V, KVM, Virtuozzo
•Business applications: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers
•Good communication skills and customer service focus
•Troubleshooting mindset with ability to handle time-sensitive issues
•Willingness to train/mentor teammates

Experience:2+ yearsCybersecurityITSoftwareNetworkingVirtualization

Skills:CommunicationCustomer serviceProblem-solvingMentoringDocumentation

Certifications:CompTIA Security+RedHat certificationCiscoJuniper

Languages:EnglishSpanishFrenchPortugueseGerman

Tech Stack:Windows ServerLinux/UNIXProcmonProcess ExplorerWiresharkTcpdumpIperfDHCPDNSVPNL2TP/IPSEC/OpenVPNHTTPVMware ESXiHyper-VKVMVirtuozzoMS ExchangeMS SQLMySQLOracle DB

Company Brief

Acronis

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Schaffhausen, Switzerland

Founded: 2003

Website LinkedIn