Scaled Customer Success Manager

OneSignal
California, Colorado, Florida, Massachusetts, New York, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Utah, Washington, United Kingdom, Singapore, Canada
Workplace: RemoteFull timeUSD 70,000 - 115,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Build trust","Data-driven mindset","Analytical mindset","Prioritization","Customer service","Collaboration"]

Own the end-to-end success of OneSignal’s Tech Touch customer cohort by driving platform adoption and measurable outcomes (GDR/NDR). Manage inbound customer conversations, apply a data-driven approach using Success metrics and KPIs, and leverage programs like Office Hours and trainings. Partner cross-functionally with Product, Sales, Marketing, Onboarding, and Support to identify journey optimizations, improve customer health, and expand use cases at scale.

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OneSignal
OneSignal
2 days ago

Scaled Customer Success Manager

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Last checked: 20 hours agoStatus: Live

Job Summary

Own the end-to-end success of OneSignal’s Tech Touch customer cohort by driving platform adoption and measurable outcomes (GDR/NDR). Manage inbound customer conversations, apply a data-driven approach using Success metrics and KPIs, and leverage programs like Office Hours and trainings. Partner cross-functionally with Product, Sales, Marketing, Onboarding, and Support to identify journey optimizations, improve customer health, and expand use cases at scale.
Location: California, Colorado, Florida, Massachusetts, New York, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Utah, Washington, United Kingdom, Singapore, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Demonstrate value and drive OneSignal platform adoption in Tech Touch customers to achieve GDR and NDR goals.
  • •Manage inbound customer conversations and use on-demand resources to address customer needs.
  • •Participate in and enhance 1:many programs such as Office Hours and trainings.
  • •Work cross-functionally with Product, Sales, Marketing, Onboarding, and Support to surface customer engagement opportunities.
  • •Identify and optimize key parts of the customer journey to improve customer health and expand use cases at scale.

Pay and Benefits

Salary: USD 70,000 - 115,000 annually
Equity and Bonus:Equity

Key Requirements

  • •2+ years of demonstrated success in a Customer Success role.
  • •Proven experience working with a large, growing cohort of customers at scale with a solution-oriented mindset.
  • •Strong communication and interpersonal skills to build trust quickly with key stakeholders.
  • •Ability to balance and prioritize multiple tasks and projects.
  • •Experience using Customer Success Platforms and understanding Customer Success metrics and KPIs.
Experience:2+ years
Skills:CommunicationInterpersonal skillsBuild trustData-driven mindsetAnalytical mindsetPrioritizationCustomer serviceCollaboration
Tech Stack:Customer Success Platforms

Company Brief

OneSignal
Provides a customer engagement platform offering push notifications, in-app messaging, email, and SMS tools to help apps and websites send targeted, real-time messages and retain users at scale.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Mateo, United States
Founded: 2014
WebsiteLinkedIn