FOH - Reception_Front of House_Dubai Festival City Fitness First UAE_HOSP - Centrepoint Festival City - Dubai, UAE_Fitness First

Landmark Group
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Customer service","Communication","Professionalism","Problem-handling","Self-development"]

Deliver excellent customer service and create first impressions as the front desk Receptionist, handling all front-of-house responsibilities at Fitness First. Manage daily front desk operations, ensure the club opens on time, maintain cleanliness, and follow SOPs including guest access and guest pass procedures. Answer calls, manage member inquiries and complaints, support member journey execution to drive NPS, and complete membership applications, dues, cash handling, and stock control using internal systems.

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FursaFursa
Landmark Group
Landmark Group
10 months ago

FOH - Reception_Front of House_Dubai Festival City Fitness First UAE_HOSP - Centrepoint Festival City - Dubai, UAE_Fitness First

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Deliver excellent customer service and create first impressions as the front desk Receptionist, handling all front-of-house responsibilities at Fitness First. Manage daily front desk operations, ensure the club opens on time, maintain cleanliness, and follow SOPs including guest access and guest pass procedures. Answer calls, manage member inquiries and complaints, support member journey execution to drive NPS, and complete membership applications, dues, cash handling, and stock control using internal systems.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide excellent customer service to club visitors and support a welcoming front desk experience.
  • •Manage professional daily operations of the Front Desk, ensuring SOP compliance (opening on time, cleanliness, desk always manned).
  • •Answer incoming calls and handle member calls/messages according to company standards.
  • •Support member journey execution, handle complaints with escalation to CGM/HODs, and drive NPS score.
  • •Manage membership applications and dues/payments, perform cash register cash-up, and control stock using MF system.

Key Requirements

  • •Secondary Education (A level or equivalent).
  • •Deliver excellent customer service and create strong first impressions across communication channels.
  • •Follow relevant business SOPs and Health & Safety responsibilities.
  • •Be knowledgeable on club operations (rules, class timetables, promotions, events).
  • •Use internal operating systems/manuals to support member calls, membership processes, and payments.
Education:Bachelor's
Skills:Customer serviceCommunicationProfessionalismProblem-handlingSelf-development
Languages:US
Tech Stack:MYZONEMembers FirstNPSMF system

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
Glassdoor
Glassdoor: 3.5
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