Account Manager, Mid-Market

PayPal
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Ownership","Problem-solving","Analytical judgment","Internal collaboration","Commercial judgment"]

Own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants. Proactively identify opportunities to deepen relationships, expand product adoption, and protect/grow transaction margin. Serve as the single point of contact, use AI-powered tools to surface growth and risk signals, keep pipeline and forecast/portfolio health reporting sharp, and coordinate internal teams to resolve merchant needs and close actions end to end.

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FursaFursa
PayPal
PayPal
1 day ago

Account Manager, Mid-Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants. Proactively identify opportunities to deepen relationships, expand product adoption, and protect/grow transaction margin. Serve as the single point of contact, use AI-powered tools to surface growth and risk signals, keep pipeline and forecast/portfolio health reporting sharp, and coordinate internal teams to resolve merchant needs and close actions end to end.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the single point of contact for merchants, owning commercial outcomes end to end.
  • •Use AI-powered tools to surface growth, cross-sell, and risk signals across the portfolio.
  • •Keep pipeline, forecast, and portfolio health reporting sharp, and share what works with less experienced AM colleagues.
  • •Acquire, manage, and expand relationships with small and medium-sized merchants.
  • •Pull in the right internal teams to resolve merchant needs and decide when standard process isn’t enough.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
  • •A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them.
  • •Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell, or wallet-share growth.
  • •Comfortable using AI or commercial data to rank opportunities, focus time, and step in early on churn or decline risk.
  • •A problem-solver who works beyond standard playbooks to reach commercially sound outcomes on ambiguous merchant issues.
Experience:3+ years
Education:Bachelor's
Skills:OwnershipProblem-solvingAnalytical judgmentInternal collaborationCommercial judgment
Tech Stack:AI

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn