Client Care Representative | Clinic Administration | Nedlands/Como (Nedlands, Australia)

Sonova
Australia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Active listening","Organizational skills","Time management","Autonomy"]

Support two hearing clinics in Nedlands and Como by welcoming clients, managing their clinic experience, and coordinating scheduling and confirmations. Handle day-to-day clinic administration including opening/closing, managing the clinic phone line and shared inbox, and processing billing and payments. You’ll provide administrative support to audiology clinicians, learn clinic software and systems, and maintain an exceptional client experience.

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FursaFursa
Sonova
Sonova
16 hours ago

Client Care Representative | Clinic Administration | Nedlands/Como (Nedlands, Australia)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support two hearing clinics in Nedlands and Como by welcoming clients, managing their clinic experience, and coordinating scheduling and confirmations. Handle day-to-day clinic administration including opening/closing, managing the clinic phone line and shared inbox, and processing billing and payments. You’ll provide administrative support to audiology clinicians, learn clinic software and systems, and maintain an exceptional client experience.
Location: Australia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Welcome clients and manage their experience to support optimal outcomes.
  • •Schedule and confirm appointments.
  • •Provide administrative support to clinicians (audiologists/audiometrists).
  • •Manage day-to-day clinic operations, including opening and closing procedures.
  • •Handle clinic communications (phone line and shared email inbox) and process billing and payments.
Travel: Low travel

Pay and Benefits

Perks:Salary PackagingUniform AllowanceParental LeaveBirthday LeaveEmployee DiscountsLearning Budget

Key Requirements

  • •Prior experience in face-to-face customer service and/or administration.
  • •A passion for delivering an exceptional client experience.
  • •Strong communication, active listening, resilience, and self-motivation.
  • •Excellent organisational and time management skills, with the ability to work autonomously and in a team.
  • •Intermediate computer skills and willingness to travel between Nedlands and Como as part of a fixed weekly roster.
Skills:CommunicationActive listeningOrganizational skillsTime managementAutonomy

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website