Dispute Agent with German
Stanley Black & Decker
Poland
Workplace: RemoteFull timePLN 98,000 - 146,600 annuallyFunction: Finance & AccountingSkills: ["Analytical skills","Attention to detail","Communication","Stakeholder management","Cross-functional collaboration"]Own the end-to-end dispute process for German-speaking customers across EMEA, with a focus on Germany, Austria, and Switzerland. Investigate OTC disputes and non-payment, perform deduction analysis, manage dispute cases in relevant systems, and prepare credit notes. Communicate with customers and internal stakeholders to drive timely resolutions, perform root-cause analysis on recurring issues, and support continuous process improvement within Credit & Collections.
