Dispute Agent with German

Stanley Black & Decker
Poland
Workplace: RemoteFull timePLN 98,000 - 146,600 annuallyFunction: Finance & AccountingSkills: ["Analytical skills","Attention to detail","Communication","Stakeholder management","Cross-functional collaboration"]

Own the end-to-end dispute process for German-speaking customers, handling OTC disputes for timely, accurate resolution. Conduct deduction analysis and root cause investigations, manage dispute cases in relevant systems, and process credit notes in line with approvals. Communicate with customers and internal stakeholders to resolve disputed or overdue items, review supporting documentation, and recommend corrective and preventive actions while partnering cross-functionally to improve dispute handling and customer experience.

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Stanley Black & Decker
Stanley Black & Decker
2 months ago

Dispute Agent with German

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own the end-to-end dispute process for German-speaking customers, handling OTC disputes for timely, accurate resolution. Conduct deduction analysis and root cause investigations, manage dispute cases in relevant systems, and process credit notes in line with approvals. Communicate with customers and internal stakeholders to resolve disputed or overdue items, review supporting documentation, and recommend corrective and preventive actions while partnering cross-functionally to improve dispute handling and customer experience.
Location: Poland
Workplace: Remote
Employment Type: Full time
Job Function: Finance & Accounting

Key Responsibilities

  • •Own the end-to-end OTC dispute process for German-speaking customers across EMEA, with focus on Germany, Austria, and Switzerland.
  • •Manage and resolve disputes in a timely, accurate, and professional manner, including deduction analysis and root cause investigation.
  • •Raise, process, and monitor dispute cases in relevant systems and prepare/process credit notes per procedures and approvals.
  • •Liaise with customers and internal stakeholders to ensure effective dispute resolution, including contacting customers about disputed or overdue items.
  • •Review supporting documentation and case history, perform root cause analysis for recurring disputes, and recommend corrective and preventive actions, supporting continuous process improvement.

Pay and Benefits

Salary: PLN 98,000 - 146,600 annually
Perks:Health InsuranceLife InsurancePensionPaid LeaveLearning Budget

Key Requirements

  • •Fluency in German and English, both written and spoken.
  • •Experience in disputes, OTC, accounts receivable, credit & collections, customer service, order management, finance operations, or a similar role.
  • •Experience in deduction handling, dispute case management, or credit note processing (advantage).
  • •Strong analytical skills and attention to detail to investigate issues and determine appropriate resolutions.
  • •Excellent communication and stakeholder management skills in a high-volume, cross-functional environment.
Skills:Analytical skillsAttention to detailCommunicationStakeholder managementCross-functional collaboration
Languages:GermanEnglish

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website