Serco

1 week ago

Team Leader – Transperth InfoLine Call Centre and Transperth InfoCentre

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 46 minutes agoStatus: Live

Job Summary

Lead teams at the Transperth InfoLine Call Centre and Transperth InfoCentre, delivering outstanding customer experiences. Build a positive, high-performing culture by coaching and mentoring staff, managing day-to-day performance and attendance, and ensuring service excellence. Partner with Operations, Workforce Planning, Training, and the client to continuously improve performance and engagement, while monitoring and reporting operational results.

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and develop a high-performing team to deliver service excellence.
•Manage day-to-day team performance, attendance, and adherence.
•Coach and mentor team members to achieve quality and efficiency targets.
•Build strong relationships with internal stakeholders and the client.
•Drive continuous improvement and monitor/report performance metrics and operational results.

Pay and Benefits

Salary: AUD 77,799 annually

Perks:SuperPenalty Rates

Key Requirements

•Experience leading teams in a contact centre or service environment.
•People-first approach with strong coaching and engagement skills.
•Confidence influencing, negotiating, and building trusted relationships.
•Exceptional written and verbal communication skills.
•Proactive mindset focused on continuous improvement.

Skills:CoachingMentoringCommunicationRelationship buildingContinuous improvement

Company Brief

Serco

Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn

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Serco

1 week ago

Team Leader – Transperth InfoLine Call Centre and Transperth InfoCentre

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 46 minutes agoStatus: Live

Job Summary

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and develop a high-performing team to deliver service excellence.
•Manage day-to-day team performance, attendance, and adherence.
•Coach and mentor team members to achieve quality and efficiency targets.
•Build strong relationships with internal stakeholders and the client.
•Drive continuous improvement and monitor/report performance metrics and operational results.

Pay and Benefits

Salary: AUD 77,799 annually

Perks:SuperPenalty Rates

Key Requirements

•Experience leading teams in a contact centre or service environment.
•People-first approach with strong coaching and engagement skills.
•Confidence influencing, negotiating, and building trusted relationships.
•Exceptional written and verbal communication skills.
•Proactive mindset focused on continuous improvement.

Skills:CoachingMentoringCommunicationRelationship buildingContinuous improvement

Company Brief

Serco

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn