Service Consultant/Customer Advisor

CarMax
United States
Workplace: OnsiteFull timeUSD 16.8 - 26.8 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service","Active listening","Collaboration"]

Serve as the trusted link between customers and technicians by guiding service and repair processes from start to finish. Welcome customers, document concerns, create repair orders, and provide timely status updates. Consult on recommended repairs, explain service details, review completed work for accuracy, and prepare invoices. Process service payments and coordinate workflow in a fast-paced environment while following CarMax EH&S requirements and policy standards.

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FursaFursa
CarMax
CarMax
3 hours ago

Service Consultant/Customer Advisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and technicians by guiding service and repair processes from start to finish. Welcome customers, document concerns, create repair orders, and provide timely status updates. Consult on recommended repairs, explain service details, review completed work for accuracy, and prepare invoices. Process service payments and coordinate workflow in a fast-paced environment while following CarMax EH&S requirements and policy standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers with professionalism and empathy to ensure a positive service experience from start to finish.
  • •Accurately document customer concerns, create repair orders, and provide timely vehicle status updates.
  • •Consult customers on recommended repairs and clearly explain service details.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments, manage cash transactions responsibly, coordinate workflow, and follow EH&S requirements while maintaining a clean work area.

Pay and Benefits

Salary: USD 16.8 - 26.8 hourly
Perks:Paid LeaveHoliday Pay

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and record data accurately with intermediate computer skills.
  • •Comfort collaborating across departments in a high-energy environment.
  • •Ability to work varied shifts, including nights, weekends, and holidays, and stand or walk for extended periods.
Skills:CommunicationInterpersonal skillsCustomer serviceActive listeningCollaboration

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn