Fraud Insights Operations Analyst, Cx False Positive

DoorDash US
United States
Workplace: OnsiteFull timeUSD 24 - 35.3Function: Business OperationsExperience: 2+ yearsSkills: ["Analytical thinking","Problem-solving","Cross-functional collaboration"]

Investigate Cx fraud by reviewing flagged transactions/accounts, account histories, logs, and communications to determine whether fraud occurred. Build and improve fraud prevention processes, tools, and detection methods where none exist, and use data analysis with statistical techniques to identify fraud trends, patterns, and anomalies. Report findings and recommendations to leadership, manage directed escalations, and support training and awareness for fraud prevention.

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DoorDash US
DoorDash US
2 days ago

Fraud Insights Operations Analyst, Cx False Positive

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Investigate Cx fraud by reviewing flagged transactions/accounts, account histories, logs, and communications to determine whether fraud occurred. Build and improve fraud prevention processes, tools, and detection methods where none exist, and use data analysis with statistical techniques to identify fraud trends, patterns, and anomalies. Report findings and recommendations to leadership, manage directed escalations, and support training and awareness for fraud prevention.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Identify potential fraud where detection methods do not already exist and develop processes/tools to mitigate new fraud.
  • •Conduct thorough case reviews to ensure safe and compliant trading practices.
  • •Analyze data and perform statistical analysis to identify fraud patterns, trends, and anomalies.
  • •Identify and analyze fraud trends and present insights and recommendations to improve outcomes and compliance.
  • •Manage escalations as directed by leadership.

Pay and Benefits

Salary: USD 24 - 35.3
Perks:Health InsuranceWellness StipendParental Leave

Key Requirements

  • •2+ years of experience in fraud, finance, or other professional operational roles.
  • •Strong analytical and problem-solving skills to identify patterns and anomalies.
  • •Advanced Google Sheets and Excel skills with familiarity in data analysis and statistical techniques.
  • •Knowledge of fraud prevention strategies, techniques, and tools.
  • •Ability to collaborate effectively with cross-functional teams.
Experience:2+ years
Skills:Analytical thinkingProblem-solvingCross-functional collaboration
Languages:English
Tech Stack:Google SheetsExcel

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn