Customer Support Representative | Al-Futtaim Automotive | FAMCO KSA (Riyadh, SA)

Al Futtaim Group
Riyadh
Full timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Relationship management","Communication","Negotiation","Problem-solving"]

Serve as the first point of contact for customers in the Aftersales team, handling parts and service requests and ensuring timely support. Manage regular customer coverage via field visits, follow-ups, and call schedules, while building strong customer relationships. Identify opportunities for aftermarket parts and service solutions, coordinate with internal teams to resolve requirements, prepare quotations, and maintain accurate CRM records to meet customer satisfaction targets.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
1 day ago

Customer Support Representative | Al-Futtaim Automotive | FAMCO KSA (Riyadh, SA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers in the Aftersales team, handling parts and service requests and ensuring timely support. Manage regular customer coverage via field visits, follow-ups, and call schedules, while building strong customer relationships. Identify opportunities for aftermarket parts and service solutions, coordinate with internal teams to resolve requirements, prepare quotations, and maintain accurate CRM records to meet customer satisfaction targets.
Location: Riyadh
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the first point of contact for customers and manage requests related to parts, service, and aftermarket support.
  • •Maintain regular customer coverage through field visits, follow-ups, and customer call schedules.
  • •Build and maintain customer relationships by understanding requirements, buying trends, and service needs.
  • •Identify parts and service sales opportunities, including service contracts and preventive maintenance solutions.
  • •Coordinate internally to ensure requirements are handled efficiently, prepare quotations/estimates, and maintain accurate CRM and sales activity records.

Key Requirements

  • •College degree or diploma, preferably in Marketing, Business, Automotive, Mechanical, or a related field.
  • •Experience in customer service, sales support, aftersales, parts, or service operations.
  • •Experience as a sales representative or customer support representative is an advantage.
  • •Technical background or exposure to heavy equipment, commercial vehicles, construction equipment, or machinery is preferred.
  • •Valid driving license is preferred for customer visits and field coverage.
Experience:Customer serviceAftersalesAutomotiveHeavy equipmentPartsService operations
Education:
Skills:Customer serviceRelationship managementCommunicationNegotiationProblem-solving
Licenses:Valid driving license
Languages:English
Tech Stack:CRMEmailSpreadsheetsWord processing

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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