Intercom

2 months ago

Account Manager (Commercial)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Senior Account Manager (Small Business) responsible for growing the existing book of business in EMEA through pipeline development, renewals, and strategic, consultative selling, collaborating with cross-functional teams, and leveraging Intercom's AI-enabled product suite to drive customer value.

Location: Dublin, London

Workplace: Hybrid

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.
•Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.
•Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.
•Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems and multithread within accounts.
•Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.

Pay and Benefits

Perks:Health InsuranceDentalPensionEquityLife AssuranceCycle-to-work

Key Requirements

•3+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota.
•Proactively generate your own pipeline while effectively managing your overall book of business.
•Experience in value-based selling, ROI articulation, and effective negotiation.
•Technical and AI curiosity with the ability to translate complex features into business outcomes for both technical and non-technical buyers.
•Ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.

Experience:SaaSB2BEMEA

Skills:CommunicationNegotiationProblem-solvingRelationship-buildingPresentation

Languages:English

Tech Stack:AICRMMEDDPICCValue sellingROI analysis

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

2 months ago

Account Manager (Commercial)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Dublin, London

Workplace: Hybrid

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.
•Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.
•Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.
•Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems and multithread within accounts.
•Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.

Pay and Benefits

Perks:Health InsuranceDentalPensionEquityLife AssuranceCycle-to-work

Key Requirements

•3+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota.
•Proactively generate your own pipeline while effectively managing your overall book of business.
•Experience in value-based selling, ROI articulation, and effective negotiation.
•Technical and AI curiosity with the ability to translate complex features into business outcomes for both technical and non-technical buyers.
•Ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.

Experience:SaaSB2BEMEA

Skills:CommunicationNegotiationProblem-solvingRelationship-buildingPresentation

Languages:English

Tech Stack:AICRMMEDDPICCValue sellingROI analysis

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn