Learning Experience Design Manager / SWA/Journey Maps

Yum! Brands
Johannesburg
Workplace: HybridFull timeFunction: Education & TrainingExperience: 5-7 yearsEducation: bachelorsSkills: ["Leadership","Coaching","Stakeholder management","Facilitation","Presentation"]

Lead the learning experience design strategy and drive continuous improvement for training across KFC Africa. Manage and develop a team of learning experience and instructional designers while establishing design standards, quality assurance processes, and learning journeys. Oversee digital, blended, and instructor-led programs using adult learning principles and instructional design methodologies. Partner with Operations, HR, and functional stakeholders, manage LMS/LXP and learning technologies, and measure learning effectiveness using Kirkpatrick and Phillips ROI.

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Yum! Brands
Yum! Brands
16 hours ago

Learning Experience Design Manager / SWA/Journey Maps

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the learning experience design strategy and drive continuous improvement for training across KFC Africa. Manage and develop a team of learning experience and instructional designers while establishing design standards, quality assurance processes, and learning journeys. Oversee digital, blended, and instructor-led programs using adult learning principles and instructional design methodologies. Partner with Operations, HR, and functional stakeholders, manage LMS/LXP and learning technologies, and measure learning effectiveness using Kirkpatrick and Phillips ROI.
Location: Johannesburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Develop and execute the organization’s learning experience design strategy, including standards, quality assurance, and best practices.
  • •Lead, mentor, and develop a team of Learning Experience Designers, Instructional Designers, and Learning Technologists.
  • •Oversee end-to-end design and development of digital, blended, and instructor-led learning programs and learning journeys.
  • •Drive effective utilization of LMS and learning technologies (including LXP and digital authoring tools) and evaluate/recommend new solutions.
  • •Monitor learning effectiveness using evaluation models and present recommendations to senior leadership.

Key Requirements

  • •Bachelor's Degree in Education, Learning & Development, Instructional Design, Communications, HR or related field.
  • •Minimum 5–7 years in Learning & Development, Learning Experience Design, Instructional Design or Talent Development.
  • •Expertise in Learning Experience Design and adult learning principles.
  • •Proficiency with LMS and learning technologies.
  • •Experience with stakeholder management, facilitation/presentation, and leadership/coaching.
Experience:5-7 yearsLearning and developmentInstructional designTalent development
Education:Bachelor's in Education, Learning & Development, Instructional Design, Communications, HR or related field
Skills:LeadershipCoachingStakeholder managementFacilitationPresentation
Tech Stack:LMSLearning Management SystemsLXPLMS and learning technologiesADDIESAMDesign ThinkingKirkpatrickPhillips ROIE-learningVirtual learningBlended learningInstructor-led learning

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
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Glassdoor: 3.7
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