Agent Experience Manager

Compass
Austin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Customer empathy","Communication","Relationship building","Problem-solving","Attention to detail"]

Own the end-to-end experience for a high-touch portfolio of residential real estate agents by being their day-to-day contact for questions, issues, and support. Drive adoption of Compass tools through 1:1 guidance and training, provide essential marketing support using templates, and partner with Onboarding and internal teams to improve onboarding and ongoing initiatives. Mentor Agent Experience Coordinators and champion agent feedback across departments.

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FursaFursa
Compass
Compass
1 day ago

Agent Experience Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own the end-to-end experience for a high-touch portfolio of residential real estate agents by being their day-to-day contact for questions, issues, and support. Drive adoption of Compass tools through 1:1 guidance and training, provide essential marketing support using templates, and partner with Onboarding and internal teams to improve onboarding and ongoing initiatives. Mentor Agent Experience Coordinators and champion agent feedback across departments.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of high-touch customers, serving as their day-to-day contact via phone calls, emails, and in-person meetings.
  • •Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
  • •Create marketing collateral from templates (e.g., listing presentations and postcards) and liaise with marketing specialists for complex requests.
  • •Partner with the Onboarding team on strategy and logistics for welcoming new customers.
  • •Mentor Agent Experience Coordinator(s), managing escalations and supporting ongoing projects and initiatives.

Pay and Benefits

Perks:Paid LeavePaid HolidaysSick TimeParental LeaveHealth InsuranceDentalVision401kCommuter BenefitsLife InsuranceDisability InsurancePet InsuranceEmployee AssistanceFertility BenefitsCaregiver Referral

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations.
  • •Ability to establish credibility with key agent decision-makers and influencers.
  • •Strong listening skills, empathy for customer pain points, and strong interpersonal communication.
  • •Strong problem-solving and analytical skills to adapt and formulate solutions quickly.
  • •Skilled communicator with great interpersonal skills, meticulous attention to detail, and ability to work in-office during standard operating hours.
Experience:2-3 yearsReal estate
Skills:Customer empathyCommunicationRelationship buildingProblem-solvingAttention to detail
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn