Senior Customer Engineer, LATAM - MCR (Santiago, Chile).

Cloudflare
Chile, Santiago
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Presentation skills"]

Own the technical customer relationship from discovery through long-term adoption in Cloudflare’s GTM organization. Lead technical validation, architecture, demos, and PoCs across security, networking, and developer platforms. Drive onboarding and value realization by monitoring health scores and telemetry. Carry a variable quota, run QBRs, and provide trusted advisory through renewal and expansion. Use AI workflows to automate tasks and focus on high-impact engineering.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Senior Customer Engineer, LATAM - MCR (Santiago, Chile).

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own the technical customer relationship from discovery through long-term adoption in Cloudflare’s GTM organization. Lead technical validation, architecture, demos, and PoCs across security, networking, and developer platforms. Drive onboarding and value realization by monitoring health scores and telemetry. Carry a variable quota, run QBRs, and provide trusted advisory through renewal and expansion. Use AI workflows to automate tasks and focus on high-impact engineering.
Location: Chile, Santiago
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives for technical discovery, architecture, product demos, and Proof of Concepts across security, networking, and developer platforms.
  • •Oversee technical onboarding and implementation; act as the customer’s main contact and use health scores and telemetry to accelerate time-to-value.
  • •Carry a variable quota tied to new business and account growth; lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI.
  • •Maintain deep trusted-advisor relationships across onboarding, maturity, renewal, and expansion.
  • •Use AI agents and workflows to automate tasks such as RFP responses, sandbox provisioning, and basic telemetry monitoring.

Key Requirements

  • •Background in a customer-facing technical role such as Solutions Engineering or Sales Engineering.
  • •Expertise in web security, networking (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •Experience with a quota-carrying or revenue role, with knowledge of SaaS metrics and enterprise sales cycles.
  • •Strong communication and presentation skills bridging deep technical details with C-suite business strategy.
  • •Ability to run technical discovery, demos, and Proof of Concepts in customer engagements.
Experience:SaaSEnterprise sales
Skills:CommunicationPresentation skills
Languages:English
Tech Stack:DNSDDoS mitigationCloud infrastructureWorkers AIAI GatewayVectorizePrompt engineeringLLM orchestrationRAGPythonJavaScriptAPI connectors

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn