Inbound Customer Service Representative - On-Site

Support customers of a telecom provider by handling inbound calls about internet, Wi‑Fi, modem, and account-related questions. Troubleshoot basic issues like modem resets and connectivity, explain plans and billing clearly, and maintain customer accounts, service tickets, and documentation in CRM systems. Educate customers on self-service tools and home Wi‑Fi performance, while staying professional and escalating to technical teams when needed.