Interactive Brokers Group

6 days ago

API Support Analyst I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Serve as Level 1 first point of contact for clients using IBKR API products, handling inquiries via phone, chat, and support tickets. Help clients with basic third-party integration questions and guide initial API connection steps, directing them to relevant documentation. Triage market data questions, escalate when needed, route complex issues to specialized API teams, and document interactions accurately while following support workflows.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.
•Answer basic questions about third-party integrations with the IBKR API and guide clients through initial API connection processes.
•Direct clients to relevant documentation and resources.
•Triage market data inquiries, escalate as appropriate, and route complex issues to specialized teams (API Integration, APIL2, AM-API, FIXENG).
•Document client interactions accurately in the support system and follow established support protocols and workflows.

Pay and Benefits

Perks:401kHealth InsuranceDentalVision BenefitsPaid ParentalLife InsuranceDisability InsuranceWellness StipendLearning BudgetRemote Work

Key Requirements

•Bachelor’s degree or equivalent experience (preferred).
•Basic understanding of programming concepts and what coding entails.
•Excellent written and verbal communication skills.
•Ability to communicate technical concepts to clients with varying technical proficiency.
•Customer-service oriented mindset and ability to work in a fast-paced environment.

Experience:Financial marketsTrading systemsTechnical support

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationOrganizationTime management

Tech Stack:APIsPhoneChatSupport tickets

Company Brief

Interactive Brokers Group

Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Greenwich, United States

Founded: 1977

Website LinkedIn

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Interactive Brokers Group

6 days ago

API Support Analyst I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.
•Answer basic questions about third-party integrations with the IBKR API and guide clients through initial API connection processes.
•Direct clients to relevant documentation and resources.
•Triage market data inquiries, escalate as appropriate, and route complex issues to specialized teams (API Integration, APIL2, AM-API, FIXENG).
•Document client interactions accurately in the support system and follow established support protocols and workflows.

Pay and Benefits

Perks:401kHealth InsuranceDentalVision BenefitsPaid ParentalLife InsuranceDisability InsuranceWellness StipendLearning BudgetRemote Work

Key Requirements

•Bachelor’s degree or equivalent experience (preferred).
•Basic understanding of programming concepts and what coding entails.
•Excellent written and verbal communication skills.
•Ability to communicate technical concepts to clients with varying technical proficiency.
•Customer-service oriented mindset and ability to work in a fast-paced environment.

Experience:Financial marketsTrading systemsTechnical support

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationOrganizationTime management

Tech Stack:APIsPhoneChatSupport tickets

Company Brief

Interactive Brokers Group

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Greenwich, United States

Founded: 1977

Website LinkedIn