Team Lead GBS HR System Support & Learning (Porto, 13, PT)

Adidas
Porto
Full timeFunction: Education & TrainingEducation: bachelorsSkills: ["People leadership","Coaching","Analytical thinking","Problem-solving","Stakeholder management","Customer-centric mindset"]

Lead day-to-day HR Systems Support & Learning Operations within the GBS HR Services organization, ensuring SLA-compliant, high-quality delivery. Monitor queues, workload, and service metrics; escalate and resolve complex incidents, requests, and operational challenges. Manage and develop HR Systems Support and Learning specialists, drive onboarding and knowledge sharing, and partner with HR, TECH, IT, and global process owners to support system implementations, compliance readiness, and continuous improvement.

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Adidas
Adidas
3 days ago

Team Lead GBS HR System Support & Learning (Porto, 13, PT)

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead day-to-day HR Systems Support & Learning Operations within the GBS HR Services organization, ensuring SLA-compliant, high-quality delivery. Monitor queues, workload, and service metrics; escalate and resolve complex incidents, requests, and operational challenges. Manage and develop HR Systems Support and Learning specialists, drive onboarding and knowledge sharing, and partner with HR, TECH, IT, and global process owners to support system implementations, compliance readiness, and continuous improvement.
Location: Porto
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Deliver HR Systems Support and Learning Operations end-to-end in line with global standards, SLAs, and operational objectives.
  • •Monitor service quality, ticket queues, workload distribution, and resource allocation to ensure stable service delivery.
  • •Serve as first-level escalation for complex operational, learning, and systems-related issues and drive timely resolution.
  • •Lead, coach, and develop a team of HR Systems Support and Learning specialists/senior specialists; set KPIs and conduct performance reviews.
  • •Ensure compliance with governance, data protection, internal controls, and support audit readiness, while driving continuous improvement and automation initiatives.

Key Requirements

  • •Bachelor’s degree in Human Resources, Business Administration, Information Systems, Management, or a related field.
  • •4+ years of progressive experience in HR Operations, HR Systems, Learning Operations, Shared Services, or Business Services.
  • •Strong people management and operational leadership experience.
  • •Experience supporting HR technologies and learning platforms, preferably SAP SuccessFactors, SAP HR, LMS, and related employee service solutions.
  • •Strong analytical and problem-solving skills focused on data quality and operational excellence.
Experience:Shared ServicesHR OperationsHR SystemsLearning Operations
Education:Bachelor's in Human Resources, Business Administration, Information Systems, Management, or a related field
Skills:People leadershipCoachingAnalytical thinkingProblem-solvingStakeholder managementCustomer-centric mindset
Tech Stack:SAP SuccessFactorsSAP HRLMSHR technologiesLearning platformsWorkflow automationEmployee self-service tools

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
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