Analyst, Tools & Systems Administration

Roblox
Gurugram
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Proactive problem-solving","Cross-functional communication","Customer focus","Team-oriented","Documentation and reporting"]

Own and continuously improve the tooling ecosystem that supports Roblox’s Safety, Privacy, Trust & Safety, and Support Operations teams. Administer and configure applications like Zendesk, Absorb, Jira, and other tools, maintain queue/routing systems, and build reporting dashboards and automated feedback loops. Troubleshoot tooling issues using incident-management processes, and support vendor onboarding/offboarding with access provisioning and documentation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Roblox
Roblox
7 hours ago

Analyst, Tools & Systems Administration

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own and continuously improve the tooling ecosystem that supports Roblox’s Safety, Privacy, Trust & Safety, and Support Operations teams. Administer and configure applications like Zendesk, Absorb, Jira, and other tools, maintain queue/routing systems, and build reporting dashboards and automated feedback loops. Troubleshoot tooling issues using incident-management processes, and support vendor onboarding/offboarding with access provisioning and documentation.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Administer and configure applications (including Zendesk, Absorb, Jira, and other third-party/internal tools) to support 24/7 operations.
  • •Configure and maintain queue and routing systems that improve agent efficiency and support global operations.
  • •Translate business requirements with Operations, Product, and Engineering into tooling enhancements.
  • •Build reporting dashboards and automated reporting/feedback loops for operational leadership and continuous improvement.
  • •Identify, troubleshoot, and resolve tooling issues and support vendor onboarding/offboarding (account creation, access provisioning, setup troubleshooting).

Key Requirements

  • •3+ years of experience in tools and systems administration or application support, focused on end-user/agent-facing support.
  • •2+ years hands-on experience with one or more CRM, IVR, LMS, knowledge management, or customer support platforms (e.g., Zendesk, Freshdesk).
  • •2+ years managing third-party tools and API-based workflows.
  • •Use data to identify opportunities and support process improvements that enhance operational efficiency.
  • •Collaborate and communicate technical information clearly with both technical and non-technical partners.
Skills:Proactive problem-solvingCross-functional communicationCustomer focusTeam-orientedDocumentation and reporting
Languages:English
Tech Stack:ZendeskAbsorbJiraFreshdeskCRMIVRLMSKnowledge ManagementSupersetGoogle AnalyticsZendesk ExploreAPIsAutomationAI-assisted tools

Company Brief

Roblox
Operates an online platform for user-generated games and virtual experiences, enabling creators to build, publish, and monetize interactive 3D experiences for a global community of players.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2004
WebsiteLinkedIn