Director of Fraud & Compliance Operations

Quo
United States, Canada
Workplace: RemoteFull timeFunction: Legal, Risk & ComplianceExperience: 8+ yearsSkills: ["Leadership","Decision-making","Written communication","Self-sufficiency","Continuous improvement"]

Own the end-to-end lifecycle of fraud prevention and regulatory compliance, leading strategy and hands-on execution across Product, Engineering, Legal, Support, and carrier partners. Lead a compliance investigations team, redesign fraud/compliance infrastructure using AI and agentic workflows, build and tune fraud detection rules with measurable efficacy, and maintain operational compliance across TCPA, A2P 10DLC, SHAFT, STIR/SHAKEN, and CCPA/CPRA.

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FursaFursa
Quo
Quo
2 months ago

Director of Fraud & Compliance Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the end-to-end lifecycle of fraud prevention and regulatory compliance, leading strategy and hands-on execution across Product, Engineering, Legal, Support, and carrier partners. Lead a compliance investigations team, redesign fraud/compliance infrastructure using AI and agentic workflows, build and tune fraud detection rules with measurable efficacy, and maintain operational compliance across TCPA, A2P 10DLC, SHAFT, STIR/SHAKEN, and CCPA/CPRA.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Director level

Key Responsibilities

  • •Own the strategic vision and operational execution for fraud prevention and regulatory compliance across the full lifecycle.
  • •Lead modernization and rebuild of fraud/compliance infrastructure, including defining rules, workflows, and data and implementing AI/agentic workflows with human-in-the-loop rigor.
  • •Own fraud detection strategy across tooling, review queues, and data pipelines; build, test, and tune detection rules and measure rule efficacy over time.
  • •Maintain compliance posture across TCPA, A2P 10DLC, SHAFT content policy, STIR/SHAKEN, CCPA/CPRA, and evolving state telecom regulations; translate updates into operational action.
  • •Lead team capacity planning and cross-functional alignment with Legal, Product, Engineering, Support, and CS; handle highest-stakes cases and root-cause analysis on escalated incidents.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityMedical CoverageLifestyle StipendPaid Leave

Key Requirements

  • •8+ years in fraud operations, financial crimes compliance, trust & safety, or telecom compliance, with at least 3 years leading a team.
  • •Have personally shipped AI/automation work in a fraud, compliance, or operations context in the last 1–2 years.
  • •Hands-on experience with fraud tooling (ideally Sift) and data-driven rule management, tuning rules not just approving changes.
  • •Self-sufficient with data analysis using SQL or a BI tool.
  • •Deep familiarity with at least one regulatory framework: TCPA, A2P 10DLC/carrier compliance, SHAFT content policy, AML/KYC, or financial crimes compliance.
Experience:8+ years
Skills:LeadershipDecision-makingWritten communicationSelf-sufficiencyContinuous improvement
Tech Stack:AIAgentic workflowsSQLBI toolSiftSnowflakeDbtLLM-based tooling

Company Brief

Quo
Provides a cloud-based business phone system and VoIP service enabling teams to call, text, and manage phone numbers on desktop and mobile with shared inboxes, integrations, and automation for modern remote-first businesses.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn