Quo

2 weeks ago

Director of Fraud & Compliance Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Own the end-to-end fraud prevention and regulatory compliance lifecycle, setting strategy across tooling, review queues, and data pipelines. Lead a team of fraud investigators and compliance specialists while serving as the final decision-maker on complex, high-stakes cases. Maintain compliance posture across TCPA, A2P 10DLC, SHAFT, STIR/SHAKEN, CCPA/CPRA and telecom regulations, partnering with Product, Engineering, Legal, Support, and carrier relationships to operationalize changes as they emerge.

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Director level

Key Responsibilities

•Own fraud strategy across tooling, review queues, and data pipelines.
•Partner with the data team to build, test, and tune detection rules balancing catch rate and false positives.
•Monitor queue performance daily and drive continuous improvement across automation and manual review workflows.
•Maintain compliance posture across TCPA, A2P 10DLC, SHAFT content policy, STIR/SHAKEN, CCPA/CPRA, and evolving state-level telecom regulations.
•Lead and develop a team of fraud investigators and compliance specialists while coordinating with Legal, Product, Engineering, Support, and CS.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveEquity

Key Requirements

•8+ years in fraud operations, financial crimes compliance, trust & safety, or telecom compliance, with at least 3 years managing a team.
•Hands-on experience with fraud tooling (ideally Sift or comparable) and data-driven rule management.
•Deep familiarity with at least one regulatory framework such as TCPA, A2P 10DLC/carrier compliance, SHAFT content policy, AML/KYC, or financial crimes compliance.
•Ability to make high-quality decisions under uncertainty on complex, ambiguous cases.
•Strong written communication for regulatory inquiries and partner/customer communications.

Experience:8+ yearsFraud operationsFinancial crimes complianceTrust & safetyTelecom complianceTelecomCPaaSVoIPBPO operations

Skills:Written communicationLeadershipDecision-makingCapacity planningCross-functional collaboration

Tech Stack:SiftSQLSnowflakeDbtLLM-based toolingAI-assisted fraud detectionData pipelines

Company Brief

Quo

Provides a cloud-based business phone system and VoIP service enabling teams to call, text, and manage phone numbers on desktop and mobile with shared inboxes, integrations, and automation for modern remote-first businesses.

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Quo