Matillion ETL Data Analytics Specialist - ONSITE

NTT
San Diego
Workplace: OnsiteFull timeUSD 101,376 - 152,064 annuallyFunction: Data Analytics & Business IntelligenceExperience: 5+ yearsSkills: ["Incident management","Analytical troubleshooting","Written and verbal communication","Escalation management","Business communication"]

Provide onsite production support and monitoring for analytics, BI, ETL, and MDM services. Lead support activities across Matillion, Cognos, Power BI, Tableau, and MDM, coordinating with business users and offshore, infrastructure, database, cloud, and application teams. Own daily operational health, incident review, SLAs, and production failure management, serving as a primary escalation point and driving service improvements through FAQs, knowledge articles, and feedback sessions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 week ago

Matillion ETL Data Analytics Specialist - ONSITE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide onsite production support and monitoring for analytics, BI, ETL, and MDM services. Lead support activities across Matillion, Cognos, Power BI, Tableau, and MDM, coordinating with business users and offshore, infrastructure, database, cloud, and application teams. Own daily operational health, incident review, SLAs, and production failure management, serving as a primary escalation point and driving service improvements through FAQs, knowledge articles, and feedback sessions.
Location: San Diego
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Act as the primary onsite point of contact for analytics, BI, ETL, and MDM production support.
  • •Lead support activities across Matillion, Cognos, Power BI, Tableau, and MDM platforms, coordinating with internal teams and end users.
  • •Own daily operational health, including incident review, aging tickets, SLA risks, and production failures.
  • •Provide clear ownership and escalation paths, manage major incidents, and ensure appropriate handoffs between onsite and offshore teams.
  • •Improve service outcomes by identifying recurring issues and creating FAQs, knowledge articles, training, and self-service guidance.

Pay and Benefits

Salary: USD 101,376 - 152,064 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLife AndLong-term Disability

Key Requirements

  • •5+ years of production/application support experience in enterprise analytics environments.
  • •2+ years working with Matillion, Cognos, Power BI, Tableau, and MDM.
  • •3+ years experience in BI reporting and ETL/ELT with data warehouses and data integration.
  • •2+ years working in cloud analytics environments such as AWS, Azure, Snowflake, or equivalent platforms.
  • •3+ years of incident, problem, request, and change-management experience.
Experience:5+ years
Skills:Incident managementAnalytical troubleshootingWritten and verbal communicationEscalation managementBusiness communication
Tech Stack:MatillionIBM CognosPower BITableauMDMAWSAzureSnowflakeServiceNowJira Service ManagementETLELT

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn