Consulting Engineer

Cisco
Mumbai
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Autonomy","Analytical thinking","Collaboration"]

Serve as a customer-facing technical leader in Cisco’s Customer Experience team, driving outcomes for high-demand Data Center customers. Own end-to-end resolution of complex Data Center networking issues across Cisco’s Data Center portfolio, perform deep root-cause analysis, and deliver actionable documentation and prevention recommendations. Monitor trends, coordinate with TAC and cross-functional teams, and support deployments, migrations, and fabric expansions—providing direct guidance during high-severity partner concerns.

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Cisco
Cisco
1 day ago

Consulting Engineer

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Job Summary

Serve as a customer-facing technical leader in Cisco’s Customer Experience team, driving outcomes for high-demand Data Center customers. Own end-to-end resolution of complex Data Center networking issues across Cisco’s Data Center portfolio, perform deep root-cause analysis, and deliver actionable documentation and prevention recommendations. Monitor trends, coordinate with TAC and cross-functional teams, and support deployments, migrations, and fabric expansions—providing direct guidance during high-severity partner concerns.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Serve as the technical focal point for complex Data Center network problem resolution, resolving customer issues end-to-end across Cisco’s Data Center portfolio.
  • •Conduct thorough root cause analysis at infrastructure and application-interconnect levels, producing technical documentation, remediation steps, and proactive prevention recommendations.
  • •Monitor and analyze operational trends in customer Data Center environments, collaborating with High Touch Operations Manager to deliver quarterly technical reviews and action plans.
  • •Coordinate with Account Team, Cisco TAC, Product Business Unit, and HTOM to drive resolution strategies and serve as Lead Engineer for persistent or recurring issues.
  • •Support remote or onsite deployment for Data Center rollouts, migrations, and fabric expansions, including occasional travel for high-impact engagements, and provide reusable tools/scripts for Cisco’s intellectual capital.
Travel: Low travel

Key Requirements

  • •Typically requires a BS in a technical field (CS/EE preferred) plus 10+ years of related experience, or an MS in a technical field (CS/EE preferred).
  • •Hands-on experience with core Cisco Data Center technologies, including Nexus switches (9K/7K/5K), ACI, and UCS.
  • •Experience with Data Center fabric architectures and overlay/underlay technologies such as VxLAN, EVPN, FabricPath, OTV, LISP, and DCI.
  • •Strong knowledge of TCP/IP and routing/forwarding protocols (e.g., BGP, OSPF, Multicast, STP) and QoS, including packet-level troubleshooting with Wireshark.
  • •Experience with SAN/storage networking (FC/FCoE), virtualization (VMware, Hyper-V, KVM), and data center troubleshooting tools such as Nexus Dashboard and UCS Manager/IMC.
Experience:10+ yearsData centerNetworkingTelemetry/monitoring
Education:Bachelor's in CS/EE preferred
Skills:CommunicationProblem-solvingAutonomyAnalytical thinkingCollaboration
Certifications:CCNP Data CenterCCIE Data Center
Tech Stack:Nexus switchesNexus DashboardNX-OSACIApplication Centric InfrastructureACI image bundlesUCS (Unified Computing System)UCS firmwareUCS ManagerIMCVxLANEVPNFabricPathOTVLISPDCITCP/IPBGPOSPFMulticast

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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