Program Manager, Critical Harm Operations

OpenAI
San Francisco
Workplace: HybridFull timeUSD 252,000 - 280,000 annuallyFunction: Program & Project Management (PMO)Experience: 8+ yearsSkills: ["Execution-focused","Judgment","Cross-functional alignment","Organizational skills","Communication"]

Build durable operating systems for complex safety workflows by translating policy, technical, legal, and operational constraints into executable requirements, playbooks, and escalation paths. Lead strategic operational builds from problem framing through launch, coordinate cross-functional partners across User Safety & Risk Operations, and drive high-priority escalations to closure. Use operational data to identify bottlenecks and improve mechanisms like roadmaps, risk registers, and decision logs.

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FursaFursa
OpenAI
OpenAI
1 day ago

Program Manager, Critical Harm Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Build durable operating systems for complex safety workflows by translating policy, technical, legal, and operational constraints into executable requirements, playbooks, and escalation paths. Lead strategic operational builds from problem framing through launch, coordinate cross-functional partners across User Safety & Risk Operations, and drive high-priority escalations to closure. Use operational data to identify bottlenecks and improve mechanisms like roadmaps, risk registers, and decision logs.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • ā€¢Lead strategic operational builds across priority workflows, defining scope, owners, milestones, risks, success measures, and execution cadence.
  • ā€¢Translate policy, safety, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision structures.
  • ā€¢Coordinate with cross-functional partners (including User Ops leadership, Product Policy, Integrity, Safety Systems, i2, Legal, Product, Engineering, Support, and vendors) to resolve dependencies.
  • ā€¢Stand up new programs, stabilize operations, improve handoffs, and transition durable ownership as priorities shift.
  • ā€¢Use operational data and frontline signals to identify bottlenecks, quality gaps, capacity needs, ownership failures, and high-leverage interventions, and drive escalations to closure.

Pay and Benefits

Salary: USD 252,000 - 280,000 annually
Equity and Bonus:Equity

Key Requirements

  • ā€¢8+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, support operations, risk operations, implementation, or a related field.
  • ā€¢Proven track record taking complex, ambiguous work from problem framing through launch and scaled operations.
  • ā€¢Highly organized, sharp, and execution-focused, able to manage many moving pieces and preserve key decisions.
  • ā€¢Ability to build trust and drive alignment across teams without direct authority, with clear ownership and escalation paths.
  • ā€¢Technically and analytically fluent to reason about data flows, dashboards, tooling gaps, automation, and failure modes (even without writing production code).
Experience:8+ yearsTrust and safetySupport operationsRisk operationsImplementationProduct operations
Skills:Execution-focusedJudgmentCross-functional alignmentOrganizational skillsCommunication

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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