Program Manager, Trust & Safety

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 3+ yearsSkills: ["Cross-functional collaboration","Problem-solving","Time management","Resilience","Data interpretation"]

Own program and operational change to align Trust & Safety policies, programs, and systems across TikTok features in Singapore and throughout APAC. Identify and qualify emerging safety risks, produce internal reports, and craft risk-prevention processes and strategies focused on areas like youth safety, hate, and cyber bullying. Lead cross-functional initiatives with teams across public policy, legal, communications, product, operations, and data to detect gaps and drive mitigation solutions.

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FursaFursa
TikTok
TikTok
1 month ago

Program Manager, Trust & Safety

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own program and operational change to align Trust & Safety policies, programs, and systems across TikTok features in Singapore and throughout APAC. Identify and qualify emerging safety risks, produce internal reports, and craft risk-prevention processes and strategies focused on areas like youth safety, hate, and cyber bullying. Lead cross-functional initiatives with teams across public policy, legal, communications, product, operations, and data to detect gaps and drive mitigation solutions.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Produce internal reports on public perception and identified risks to inform mitigation initiatives and cross-functional solutions.
  • •Craft risk prevention process and strategy for the Singapore market across TikTok platforms, focusing on youth safety, hate, and cyber bullying.
  • •Coordinate with cross-functional specialists (e.g., Content Policy, Product Management, Data Analytics, Operations, Public Policy, Communications) to identify and resolve product safety gaps.
  • •Lead initiatives across features (Video, Live, comments, follow/like, accounts) using qualitative and quantitative approaches to detect and mitigate community risks.
  • •Initiate and drive project definition, scoping, implementation, and execution for operational changes and policy/process updates.

Key Requirements

  • •Strong understanding of User Generated Content (UGC) social platforms and the regional political, regulatory, and cultural landscape in APAC.
  • •Strong knowledge of Trust and Safety issues, operations, and challenges.
  • •Program/project or product management experience, ideally in a safety/risk control/anti-spam strategy environment.
  • •Ability to analyze large volumes of data and produce in-depth reporting (e.g., Excel Pivot tables, functions, and charts); SQL familiarity is a plus.
  • •Ability to manage emotional demands and adapt to a high-tempo environment.
Experience:3+ yearsTrust & SafetyUser-generated content (UGC)Anti-spamAPAC region
Skills:Cross-functional collaborationProblem-solvingTime managementResilienceData interpretation
Tech Stack:ExcelSQL

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn