Client Service Representative

Trane Technologies
United States
Workplace: OnsiteFull timeUSD 61,496.66 - 89,424.99 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer focus","Communication","Problem-solving","Time management"]

Own customer satisfaction, retention, and growth for an assigned service portfolio by driving account management, service delivery planning, and renewal activity. Respond to customer inquiries within 24 hours, manage accounts receivable follow-up, and review monthly financial performance to create correction plans. Coordinate with billing, sales, service resource teams, and estimating to deliver proposals, quotes, and T&M opportunities. Support customers onsite to ensure work is executed properly.

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Trane Technologies
Trane Technologies
4 days ago

Client Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own customer satisfaction, retention, and growth for an assigned service portfolio by driving account management, service delivery planning, and renewal activity. Respond to customer inquiries within 24 hours, manage accounts receivable follow-up, and review monthly financial performance to create correction plans. Coordinate with billing, sales, service resource teams, and estimating to deliver proposals, quotes, and T&M opportunities. Support customers onsite to ensure work is executed properly.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Deliver positive customer service experience and support while meeting financial and business goals.
  • •Drive account management for an assigned portfolio, including customer account profiles, account strategies, service delivery plans, and budgets.
  • •Respond to customer inquiries and concerns within 24 hours and communicate issues and goals to account teams and leadership.
  • •Visit customer sites to ensure assigned work is executed properly and identify sales opportunities.
  • •Manage renewals and sales/quote activity, including customer contract renewal, booking process, targets, and monthly financial performance review.

Pay and Benefits

Salary: USD 61,496.66 - 89,424.99 annually
Perks:Health Insurance401kPaid LeaveTuition AssistanceFertility Coverage

Key Requirements

  • •Customer service experience is a plus.
  • •Ability to handle high-stress situations.
  • •Strong communication skills in person, by phone, and in writing.
  • •Proficiency with telephone/voice mail, a computer, and office equipment.
  • •Proficient in Microsoft Office (especially Excel and Word) and Salesforce exposure.
Skills:Customer focusCommunicationProblem-solvingTime management
Licenses:Driver’s license
Tech Stack:Microsoft OfficeExcelWordSalesforce

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn