Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - (M - F, No Weekends) $17.75/hr

General Dynamics
United States
Workplace: HybridFull timeUSD 15.06 - 20.38 hourlyFunction: Customer Support (Service Desk)0Education: high_schoolSkills: ["Problem-solving","Root cause analysis","Documentation","Attention to detail"]

Join a rapidly growing contact center team handling inbound calls, online chats, and messages for client support in El Paso. You’ll research and resolve customer issues using root cause analysis, manage multiple inquiries at once, and complete call guides and required documentation. The role requires fluency in Spanish and English, onsite training, and availability for full-time shifts Monday–Friday during operating hours, with a no-weekends schedule.

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General Dynamics
General Dynamics
18 minutes ago

Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - (M - F, No Weekends) $17.75/hr

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Join a rapidly growing contact center team handling inbound calls, online chats, and messages for client support in El Paso. You’ll research and resolve customer issues using root cause analysis, manage multiple inquiries at once, and complete call guides and required documentation. The role requires fluency in Spanish and English, onsite training, and availability for full-time shifts Monday–Friday during operating hours, with a no-weekends schedule.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming phone calls, chats, and messages and provide accurate information to customers.
  • •Assist customers by researching issues, exploring answers, and offering alternative solutions.
  • •Identify, diagnose, and resolve customer issues, escalating complex cases as needed.
  • •Simultaneously manage multiple customer inquiries via chat while maintaining service standards.
  • •Complete call guides, gather and verify required information, and adhere to documentation and timing standards.

Pay and Benefits

Salary: USD 15.06 - 20.38 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •High school diploma or G.E.D.
  • •Ability to read, write, and speak Spanish and English fluently.
  • •Zero or more years of customer service or other telephone experience.
  • •Texas resident living within a 60 mile radius of the El Paso facility.
  • •Ability to work and train onsite and work any full-time shift during hours of operation (M–F, 6 am–7 pm MST).
Education:High School
Skills:Problem-solvingRoot cause analysisDocumentationAttention to detail
Languages:SpanishEnglish

Eligibility

Nationality:US National

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn