Customer Experience Advocate (Remote, Insurance Tech Startup)

Jerry
Orlando, Nashville, Dallas, Houston, Phoenix, Atlanta, Miami
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Success & Account ManagementSkills: ["Friendly","Positive attitude","Teamwork","Strong work ethic","Problem-solving","Communication"]

Help customers manage their auto and home insurance by taking inbound calls, answering coverage and renewal questions, and removing barriers to the right coverage. Learn the Jerry.ai app and a large insurance-company panel so customers can trust you to navigate the experience. Process service requests involving vehicles, drivers, lienholders, and policy documents, share feedback that improves the product, and support customers across evolving sales and service paths.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Jerry
Jerry
2 days ago

Customer Experience Advocate (Remote, Insurance Tech Startup)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Help customers manage their auto and home insurance by taking inbound calls, answering coverage and renewal questions, and removing barriers to the right coverage. Learn the Jerry.ai app and a large insurance-company panel so customers can trust you to navigate the experience. Process service requests involving vehicles, drivers, lienholders, and policy documents, share feedback that improves the product, and support customers across evolving sales and service paths.
Location: Orlando, Nashville, Dallas, Houston, Phoenix, Atlanta, Miami
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Take great care of customers by anticipating what they didn’t ask and identifying coverage gaps, discounts, or upcoming renewal issues.
  • •Answer inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders needing changes.
  • •Get deep on the product by understanding the insurance-company panel and helping customers navigate using the evolving app.
  • •Solve problems to remove barriers between a customer and the right coverage.
  • •Process service requests for vehicles, drivers, lienholders, and policy documents, and share feedback to improve the product.

Pay and Benefits

Salary: USD 19 - 21 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Prior work experience in customer service, sales, or hospitality is a plus, but not required.
  • •Be genuinely friendly and positive, with a willingness to work as a team.
  • •Demonstrate a strong work ethic.
  • •Have strong problem-solving skills.
  • •Have strong communication skills.
Skills:FriendlyPositive attitudeTeamworkStrong work ethicProblem-solvingCommunication
Licenses:P&C insurance license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor