Trainer | Telco Account

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Communication","Leadership","Coaching","Teamwork","Professionalism"]

Organized mid-senior trainer responsible for delivering and evaluating soft and technical skills training for telecom clients. Develop and revise training materials, manage new hire training and nesting, coach trainees, and provide feedback to ensure performance metrics are met, while coordinating with clients and internal teams onsite in Tarlac.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
3 months ago

Trainer | Telco Account

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Organized mid-senior trainer responsible for delivering and evaluating soft and technical skills training for telecom clients. Develop and revise training materials, manage new hire training and nesting, coach trainees, and provide feedback to ensure performance metrics are met, while coordinating with clients and internal teams onsite in Tarlac.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Deliver and evaluate soft & technical skills training on all aspects of client training.
  • •Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
  • •Fill out accurate reports and maintain documentation.
  • •Facilitate multi-week transmission and blended type new hire training & nesting, plus floor-training and BQM training.
  • •Coach and provide feedback to trainees to help them fulfill performance metrics and support OJT/Nesting/TQ/Evolution.

Key Requirements

  • •At least 2 years of work experience as a Trainer.
  • •Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
  • •Strong English verbal and written communication skills.
  • •Language Skills: B2 English level.
  • •Willingness and ability to work in a shifting or graveyard schedule.
Experience:Telecommunications
Skills:CommunicationLeadershipCoachingTeamworkProfessionalism
Languages:English
Tech Stack:Microsoft Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor