Mistral

1 week ago

Technical Support Expert

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Reposted: first listed 1 week ago

Job Summary

Join the Support team to resolve complex Level 2 customer issues and drive customer satisfaction. You’ll manage technical incidents on Intercom (including API errors and fine-tuning/batch job feature issues), escalate to the right engineering and finance partners, and build/upkeep FAQs and knowledge resources for self-service. You’ll also optimize support workflows with bot + human help to reduce ticket volume, while keeping responses clear, proactive, and empathetic.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle Level 2 support for complex customer issues on Intercom, including latency and API-related errors.
•Escalate technical, financial, or solution-specific issues to the appropriate teams (Engineering, Finance, Solution).
•Build and maintain FAQs and knowledge resources to enable customer self-service.
•Provide clear, friendly, and proactive customer communication with follow-ups as needed.
•Streamline support responses with bot and human support to reduce ticket volume.

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirementRelocationWellness StipendMeal AllowanceCommuter Benefits

Key Requirements

•Bachelor’s degree (or equivalent) in Business, Communications, or a related field.
•Previous experience in technical customer support with a proven track record resolving complex issues.
•Experience working with cross-functional teams, including Engineering and Finance.
•Proficiency with customer support platforms such as Intercom and Zendesk.
•Experience managing knowledge bases and creating FAQs, with strong English communication and problem-solving skills.

Experience:Technical customer support

Education:Bachelor's in Business, Communications, or related field

Skills:Customer-centricEmpathyProactive communicationProblem-solvingCross-functional collaboration

Languages:English

Tech Stack:IntercomZendeskAPIFine-tuningBatch jobs

Company Brief

Mistral

Develops state-of-the-art large language models and AI systems, offering models and developer tools for natural language understanding, generation, and enterprise AI integrations. Focuses on open research and production-ready model deployments.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: Paris, France

Founded: 2023

Website LinkedIn

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Mistral

1 week ago

Technical Support Expert

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Reposted: first listed 1 week ago

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle Level 2 support for complex customer issues on Intercom, including latency and API-related errors.
•Escalate technical, financial, or solution-specific issues to the appropriate teams (Engineering, Finance, Solution).
•Build and maintain FAQs and knowledge resources to enable customer self-service.
•Provide clear, friendly, and proactive customer communication with follow-ups as needed.
•Streamline support responses with bot and human support to reduce ticket volume.

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirementRelocationWellness StipendMeal AllowanceCommuter Benefits

Key Requirements

•Bachelor’s degree (or equivalent) in Business, Communications, or a related field.
•Previous experience in technical customer support with a proven track record resolving complex issues.
•Experience working with cross-functional teams, including Engineering and Finance.
•Proficiency with customer support platforms such as Intercom and Zendesk.
•Experience managing knowledge bases and creating FAQs, with strong English communication and problem-solving skills.

Experience:Technical customer support

Education:Bachelor's in Business, Communications, or related field

Skills:Customer-centricEmpathyProactive communicationProblem-solvingCross-functional collaboration

Languages:English

Tech Stack:IntercomZendeskAPIFine-tuningBatch jobs

Company Brief

Mistral

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: Paris, France

Founded: 2023

Website LinkedIn