Datacenter Engineer (L2) (m/w/d) | Gaggenau

NTT
Germany
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Structured documentation","Problem-solving","Technical communication","Risk assessment","Customer-site collaboration"]

Provide local second-line onsite support for complex datacenter and IT room incidents and service requests. Diagnose and coordinate fixes across physical compute, storage, backup, network, security, rack, power, cooling, and cabling/ fiber infrastructures. Plan and support standard and non-standard changes, firmware/patch/lifecycle activities, hardware refresh, decommissioning and data wipe, and contribute to problem management through quality documentation and coordination with L1, remote operations, L3, vendors, and customer teams.

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FursaFursa
NTT
NTT
1 day ago

Datacenter Engineer (L2) (m/w/d) | Gaggenau

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Last checked: 21 hours agoStatus: Live

Job Summary

Provide local second-line onsite support for complex datacenter and IT room incidents and service requests. Diagnose and coordinate fixes across physical compute, storage, backup, network, security, rack, power, cooling, and cabling/ fiber infrastructures. Plan and support standard and non-standard changes, firmware/patch/lifecycle activities, hardware refresh, decommissioning and data wipe, and contribute to problem management through quality documentation and coordination with L1, remote operations, L3, vendors, and customer teams.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Übernehmen eskalierter oder komplexer lokaler Datacenter-Vorfälle und identifizieren technische Ursachen in Hardware, Cabling, Rack, Power, Connectivity, Storage/Backup, Netzwerk- und Security-Komponenten.
  • •Koordinieren lokaler Maßnahmen zur Servicewiederherstellung und Abstimmung mit Remote Operations, Global Provider, Facility, Security, Architekturteams, Drittanbietern, Hardware-Herstellern und Kundenansprechpartnern.
  • •Durchführen technischer Bewertungen und Vor-Ort-Analysen für physische Infrastrukturthemen (Hardwarefehler, wiederkehrende Störungen, Temperatur/Airflow, Power/PDU, fehlerhafte Kabelwege, Portprobleme, Glasfaser/LWL, unvollständige Dokumentation).
  • •Planen, koordinieren und unterstützen Standard- und Non-Standard-Changes sowie Firmware-, Patch- und Lifecycle-Maßnahmen (inkl. Vorbereitung, Abhängigkeitsprüfung, Umsetzung, Rückfallplanung, Dokumentation und Nachkontrolle).
  • •Unterstützen Build-and-Operate für Managed Compute/Storage/Backup sowie Managed Network/Security (Installation, Konfiguration, Wartung, Komponententausch, Hardening, Decommissioning, DR-Unterstützung) und führen Rack & Stack/Hardware Refresh/Diagnosen, Data Wipe sowie physische Entfernung durch.

Pay and Benefits

Perks:PensionAnnual BonusPaid LeaveLearning BudgetOn-call Pay

Key Requirements

  • •Mehrjährige Erfahrung in Fehlerbehebung und Vor-Ort-Support in Datacenter-/Netzwerk-/System-/Hardware-/Storage-/Monitoring-Diensten innerhalb einer ICT-Organisation.
  • •Praxis im Umgang mit physischer Datacenter-Infrastruktur (z. B. Rack & Stack, Cabling, Labeling, Hardware Replacement, Vendor Escort, IMACD, Break/Fix) inkl. Dokumentation.
  • •Mehrjährige Erfahrung mit strukturierter Verkabelung und Glasfasertechnik (Cabling/Connectivity) in Rechenzenter-Umgebungen, inklusive Qualitätssicherung.
  • •Bearbeitung eskalierter Tickets: technische Analyse, Change-Unterstützung, Problem-Management-Zuarbeit, Root-Cause-orientierte Fehlerbewertung und strukturierte Übergabe an Remote Operations/L3/Vendor/Teams.
  • •Sicherer Umgang mit Ticketsystemen/ITSM (z. B. ServiceNow), SOPs/Runbooks, CMDB/Asset-/Ersatzteil- und Betriebsdokumentation sowie Security-/Zutritts- und Compliance-Anforderungen (ISO-27001-orientiert).
Experience:Datacenter operationsIT infrastructureNetwork operationsITSM
Skills:Structured documentationProblem-solvingTechnical communicationRisk assessmentCustomer-site collaboration
Certifications:ITIL FoundationCompTIA Server+CompTIA Network+Cisco CCNA
Languages:DeutschEnglisch
Tech Stack:ServiceNowITSMCMDBOTDRBERISO-27001Tape LibrariesBackup DevicesPDUPatch PanelsTransceiversLinuxVMwareMicrosoft

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn