Senior Customer Success Manager, Industry

Braze
San Francisco
Workplace: HybridFull timeUSD 84,000 - 132,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-6 yearsSkills: ["Communication","Follow-up","Relationship building","Time management","Teamwork"]

Own customer outcomes for high-profile enterprise brands by aligning renewals and net retention goals with Account Executives. Serve as a trusted advisor and primary point of contact, building success plans that drive feature adoption and measurable value. Proactively monitor product usage and account health, manage executive check-ins and escalations, and coordinate with Technical Support, Industry Solutions, and Deliverability Services. Mentor junior colleagues and help transition clients from onboarding to ongoing success.

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Braze
Braze
2 days ago

Senior Customer Success Manager, Industry

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Job Summary

Own customer outcomes for high-profile enterprise brands by aligning renewals and net retention goals with Account Executives. Serve as a trusted advisor and primary point of contact, building success plans that drive feature adoption and measurable value. Proactively monitor product usage and account health, manage executive check-ins and escalations, and coordinate with Technical Support, Industry Solutions, and Deliverability Services. Mentor junior colleagues and help transition clients from onboarding to ongoing success.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to ensure commercial alignment and drive customer renewals, retention, and net retention targets.
  • •Act as the main point of contact and trusted advisor to guide customers through success planning and day-to-day support.
  • •Drive feature adoption through shared Success Plans, strategic guidance, enablement, and recommendations to help customers hit objectives.
  • •Proactively analyze product usage for account health, opportunities, and risks; conduct executive check-ins and events.
  • •Coordinate with internal teams (Technical Support, Industry Solutions, Deliverability Services), provide escalation support, and mentor junior colleagues.
Travel: Medium travel

Pay and Benefits

Salary: USD 84,000 - 132,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveRetirementEquityParental LeaveLearning BudgetHybrid Work

Key Requirements

  • •3-6 years of relevant experience in onboarding, customer success, implementations, or project management.
  • •A proven track record managing complex, high-value accounts or projects with enterprise-level clients and multiple stakeholders.
  • •Strong communication with excellent written and verbal skills plus strong follow-up.
  • •Experience partnering with Account Executives to drive renewals, retention, and net retention targets.
  • •Technical domain knowledge in two or more areas such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML).
Experience:3-6 years
Skills:CommunicationFollow-upRelationship buildingTime managementTeamwork
Certifications:PMPAgile
Languages:English
Tech Stack:APIsSaaSMobileHTMLMarketing AutomationAnalytics

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn