Crh

6 hours ago

Customer Service Account Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for assigned customer accounts, ensuring exceptional satisfaction through responsive communication, order follow-ups, complaint resolution, and issue escalation. Partner with territory sales to onboard new customers and maintain long-term relationships. Coordinate warranty and technical inquiries with internal teams, manage account details in CRM databases, and track order status, claims, and credit holds from start to finish.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support customers and the outside sales team by understanding customer needs and actively following up on orders, status, delays, and order information.
•Maintain ongoing customer satisfaction and loyalty through proactive engagement and weekly communication on order status and history.
•Set up new customer accounts with outside sales partners and manage current accounts using CRM databases, including order pipeline, active warranties, and quote closure.
•Resolve escalated issues by partnering with internal teams for warranty, technical questions, and quality/freight-damage/claims matters.
•Coordinate with accounts receivable to resolve credit holds and provide requested customer communication back within 24–48 hours.

Pay and Benefits

Perks:Health InsuranceDentalDisabilityRetirement SavingsWellness Stipend

Key Requirements

•Bachelor’s degree or equivalent work experience in sales or customer service.
•Bilingual in English and French (French preferred).
•Knowledge of business software such as Microsoft Office.
•Strong phone presence and ability to handle dozens of calls per day.
•Experience with CRM databases or ability to learn current CRM systems.

Skills:Customer focusCommunicationMulti-taskingProblem-solvingProfessionalism

Languages:EnglishFrench

Tech Stack:Microsoft OfficeCRM

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh