Customer Service Account Representative

Crh
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Communication","Multi-tasking","Problem-solving","Professionalism"]

Serve as the primary point of contact for assigned customer accounts, ensuring exceptional satisfaction through responsive communication, order follow-ups, complaint resolution, and issue escalation. Partner with territory sales to onboard new customers and maintain long-term relationships. Coordinate warranty and technical inquiries with internal teams, manage account details in CRM databases, and track order status, claims, and credit holds from start to finish.

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FursaFursa
Crh
Crh
2 months ago

Customer Service Account Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for assigned customer accounts, ensuring exceptional satisfaction through responsive communication, order follow-ups, complaint resolution, and issue escalation. Partner with territory sales to onboard new customers and maintain long-term relationships. Coordinate warranty and technical inquiries with internal teams, manage account details in CRM databases, and track order status, claims, and credit holds from start to finish.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support customers and the outside sales team by understanding customer needs and actively following up on orders, status, delays, and order information.
  • •Maintain ongoing customer satisfaction and loyalty through proactive engagement and weekly communication on order status and history.
  • •Set up new customer accounts with outside sales partners and manage current accounts using CRM databases, including order pipeline, active warranties, and quote closure.
  • •Resolve escalated issues by partnering with internal teams for warranty, technical questions, and quality/freight-damage/claims matters.
  • •Coordinate with accounts receivable to resolve credit holds and provide requested customer communication back within 24–48 hours.

Pay and Benefits

Perks:Health InsuranceDentalDisabilityRetirement SavingsWellness Stipend

Key Requirements

  • •Bachelor’s degree or equivalent work experience in sales or customer service.
  • •Bilingual in English and French (French preferred).
  • •Knowledge of business software such as Microsoft Office.
  • •Strong phone presence and ability to handle dozens of calls per day.
  • •Experience with CRM databases or ability to learn current CRM systems.
Skills:Customer focusCommunicationMulti-taskingProblem-solvingProfessionalism
Languages:EnglishFrench
Tech Stack:Microsoft OfficeCRM

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn